Knowledge Management amp Process Specialist
Knowledge Management amp Process Specialist
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1 Vacancy
Job Description
About the department:
The BYD After Sales Service Department manages service maintenance and Customer Care for our fully electric vehicles across Europe. Key responsibilities include building a robust aftersales service network providing technical support calculating Life Cycle Costs to assist sales expanding the spare parts business and delivering training programs. Focused on ensuring customer satisfaction and loyalty we are now looking for a Knowledge Management Specialist for Customer Care Division. This role will be vital in assuring a proper Knowledge base and optimized processes for Customer Care Agents. Knowledge management specialists is responsible for communicating with other departments to verify information about policies product knowledge process and compile scripts and then organizing them in a logical way and sharing them with agents.What Youll do:
1. Design processes and formulating regulatory instruments to ensure the customer service team can handle cases with reference to instructions.
2. Collect and organize the business knowledge product information and scripts.
3. Upload questions to the test base and holding tests.
- Proven experience in developing and implementing knowledge management strategies and solutions.
- Familiarity with knowledge management technologies (e.g. content management systems databases collaboration tools) and best practices.
- Strong analytical skills and the ability to leverage data to inform knowledge management efforts and measure success.
- Experience in knowledge sharing process improvement and fostering a culture of continuous learning within an organization.
- Excellent communication and interpersonal skills with the ability to engage and train staff across different levels and departments.
- Fluent English
- Automotive Industry is a plus
We offer:
- Performance and experiencebased competitive remuneration pension plan.
- 25 holidays option to purchase 5 extra holidays.
- Commuting allowance.
- Department & companywide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
