Account Solutions Manager
Account Solutions Manager
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Job Description
Atlantis Health
Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with longterm health conditions. Based on the depth of experience acquired in the past 25 years we have developed proprietary datadriven tools and technologies that enhance patient engagement and empower Change for Good.
Our Vision
To preserve the health of people everywhere in any place at any time.
Our Purpose
To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.
Looking for a clear succession pathway that allows you to grow and progress in your career Look no further than Atlantis Health. We offer an intimate boutiqueagency feel supported by global shared services and deep experience in patient support. Take the next step in your career and dive into complex interesting work that makes a difference in the lives of patients around the world.
Role purpose
Provide accounts management by managing existing project execution i.e. patient support programs and other programs of work adapted to a clients need from our solution suite. Support new business initiatives via extension projects within current accounts and seek opportunities with new potential clients.
Client Engagement
- Understands Client situation patient demographics and objectives
- Communicates requirements timelines issues status and progress to all project stakeholders (clients internal and external suppliers involved in projects)
- Is generally viewed as the key contact on accounts and works closely with any Account Executives (AEs) and Senior Account Executives (SAEs) to manage communication content and channels with the Client
- Ensures communication with the client is in alignment with agreed processes and standards as defined by any local policies and practices
- Directly and regularly seeks adhoc and formal feedback from the client
- Establishes a broad network across the client account and ensures other internal team members are introduced in a timely fashion based on project deliverables Approves communication content to Client for AE and SAE
- Leads problem solving / complexities directly with Client and coordinates internal team actions to resolve
- Proactively address issues or concerns in your projects to resolve to the clients satisfaction
- Escalates any highrisk Client concerns to a more senior team members
- Agrees problem to be solved and proposes Solution/s to Client
- Proactively manages scope creep and project risks
- Establishes and maintains strong trustbased relationships with key client stakeholders for individual projects and identifies opportunities to establish new connections across his/her client organisations
Client Project Management
- Leads statuscalls client presentations workshops and responds to project requests
- Provides insight and analysis on overall project status and client relationship including proactively sharing valuable insights and project results within AH
- Proactively identifies and develops solutions for potential issues or opportunities with current client projects
- Ensures highquality standards are maintained
- Identifies and brings in needed skilled resources for successful project delivery
- Oversees internal and supplier resources including briefs budgets and deliverables
- Creates project plans prepares presentations for clients and supports with financial administration such as creating budgets and updating financial trackers
- Works with internal functions to ensure highquality deliverables within budgets
- Ensures accurate records are completed in the form of project management templates Workflow Max etc
Budgeting and profitability
- Supports financial management of the project including opportunity planning creating budgets raising POs reviewing cost estimates (external suppliers)
- Ensures invoices are raised in a timely fashion
- Suggests and acts on options to increase billable hours on Client accounts
- Billable utilization of self and any other team members is met or exceeded
Business Development
- Seeks opportunities to expand Atlantis scope of work within existing clients support in submitting organic growth proposals and raising ideas within the Client Service team
- Supports the development of new business opportunities (organic and new) through solution ideation process mapping budget creation and attending pitches
- Actively contributes to new business opportunities outside of own accounts by sharing networks and insights
- Is a teamplayer and willing to help out across all functions of work that the agency is delivery and pitching to win
Product / Solution Knowledge
- Understands whole AH solution suite and can talk about most with confidence
- Can confidently present and advise on OTI Team Working
- Supports with onboarding of new starters
- Trains and supports junior team members
Compliance and Quality
- Adheres to all Health and Safety Policies and Procedures in the Workplace
- Adheres to all other workplace policies and procedures
- Escalates any business risk as determined by policies and procedures
- Fully adheres and contributes to compliance governance and quality improvements in the workplace as defined by the QMS
- Completes and passes all mandatory and required training by the due date
- Actively contributes to quality and process improvement initiatives within functional area Adheres to agreed project management budgeting Client Account management processes and filing systems
Competencies
CORE
Resilience
Agility
Communication
Collaboration
ROLESPECIFIC
- Project Management
- Solution Delivery
- Stakeholder Management
- Selling and Negotiation (Influence)
- Strategic Business Development
- Solution Innovation
- Commercial Acumen
Preferred experience and skills
- Ideally 24 years in an advertising agency context or similar
- Ability to manage profitable client projects
- Proven ability to reach revenue targets
- Proven ability to reach Client satisfaction metrics in a similar context
- Advanced project management skills
- Ideally Behavioural health or digital health experience OR market research consumer behaviour customer or patient experience mapping exposure.
Employment Type
Full Time
