Fraud Risk Specialist

The Fraud & Risk Specialist will oversee the evaluation of customer risk during onboarding and throughout the customer lifecycle ensuring robust controls are in place to safeguard the companys assets.  This role is required to evaluate customers in line with Ignitions risk appetite to protect the company from financial risk both during onboarding and continually throughout the customer lifecycle. 

The Fraud and Risk Specialist will act as the trusted liaison for our wider teams for any concerns relating to financial risk. The role will balance growth and high level service to customers against potential risks to Ignition customers and their clients. 

What your day to day will look like:

• Prepare & execute training for the other teams on fraud and disputes.

• Consider team practices and processes identifying areas for improvement in antifraud controls and spearhead relevant projects to enhance these measures.

• Own the creation of policies & procedures for the Companys payment operations with a balanced approach to growth vs risk. 

• Undertake and develop risk reviews reporting and other transaction monitoring processes. 

• Document new processes ensuring any updates required are reflected in current process documentation. 

• Engage with other teams to both gain understanding of customers as necessary and educate the wider teams. 

• Strive to be objective and reflect on biases when making decisions holding oneself accountable for decisions and outcomes.

• Proactively engage with wider teams to collaborate on initiatives ensuring all relevant stakeholders are consulted for any process changes. 

• Escalate & communicate any fraudulent concerns identified in reporting data and slack channels. 

• Undertake remedial action to reduce any loss from suspected fraudulent activity

Qualifications :

What you need to succeed:

• 3 years experience in KYC processing / compliance

• Experience in payments / banking or similar industries

• Mentor and coach other members of the team 

• Strong attention to detail

• Strong problemsolving and decisionmaking abilities

• Proactive approach with a focus on continuous improvement

• Excellent analytical and problem solving skills with the ability to identify and address risks effectively

• Strong communication and interpersonal skills with the ability to collaborate with stakeholders

• Utilise interchangeable sources tailored to differing scenarios

• Balance building relationships with wider teams supporting customer experience whilst protecting Ignition from financial risk. 

• Reliability to meet targeted SLAs

• Willing to work Monday to Friday (no weekends) with flexible working hours between 7am to 7pm accommodating meetings once a week to cater to different time zones

Additional Information :

Why join us:

Join our global SaaS scaleup company where we foster a collaborative open and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Heres what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday along with volunteering leave
• Health dental and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since were in the accounting business!)
• Paid parental leave

As we work towards pay transparency your recruiter will share more about the specific salary range for your preferred location during the hiring process.

Please consider applying even if you dont tick all the boxes. Experience comes in many forms and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.

 Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit we will work with you to meet your accessibility needs. For any questions suggestions or required documents regarding accessibility in a different format please contact