User Group Specialist
User Group Specialist
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Job Description
The User Group Specialist will play a pivotal role in fostering a strong community among our users enhancing customer engagement and encouraging collaboration through user groups. This individual will be responsible for building managing and nurturing relationships with our users supporting group activities organizing events and ensuring users have a platform to share insights and best practices. The role requires a blend of community management customer support and event planning.
Key Responsibilities:
Community Building & Engagement
- Develop and execute strategies to grow user group participation and engagement.
- Establish and support user group chapters across various regions and platforms creating opportunities for users to network collaborate and share knowledge.
- Act as a primary point of contact for user group leaders and members offering guidance and support.
Event Planning & Execution
- Plan organize and coordinate user group events including inperson meetups virtual webinars workshops and an annual user group conference.
- Collaborate with internal teams (marketing product customer support) to provide content speakers and resources for user group events.
- Manage event logistics including registration promotion content followup and feedback collection.
Advocacy & Communication
- Capture and communicate user feedback challenges and success stories to relevant internal teams to drive product improvements and customer satisfaction.
- Develop communication channels (newsletters forums social media) to keep user group members informed and engaged.
- Foster a community of product advocates and ambassadors who champion our brand.
Program Development & Improvement
- Monitor and assess user group program effectiveness using analytics and feedback to identify areas for improvement.
- Create and maintain resources best practices and training materials to empower user group leaders and members.
- Track metrics on engagement satisfaction and growth reporting regularly to stakeholders.
Qualifications :
Experience:
- 35 years of experience in community management customer success event planning or related field preferably within SaaS tech or B2B environments.
- Proven track record of building managing and growing user groups or customer communities.
Skills:
- Strong organizational skills and the ability to manage multiple projects and priorities.
- Excellent communication and interpersonal skills with the ability to engage and build rapport with diverse user groups.
- Proficiency with community management tools social media platforms and virtual event platforms.
Attributes:
- Passion for customer advocacy and communitybuilding.
- Creative problemsolver who can think strategically and act tactically.
- Strong sense of ownership initiative and ability to work independently and collaboratively.
Preferred Qualifications:
- Familiarity with specific software or industry knowledge relevant to the companys product
- Experience with CRM analytics tools and customer engagement platforms.
This role is ideal for someone who thrives in a peopleoriented position enjoys fostering connections and is committed to creating a vibrant collaborative user community. If youre passionate about customer success relationshipbuilding and creating memorable experiences wed love to hear from you!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
