Senior Client Services Manager
Senior Client Services Manager
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Job Description
The Senior Client Services Manager(SCSM) has accountability for the overall team and partnership daytoday deliverables through the support of the Client Services Director (CSD). They have the ability to successfully provide leadership to the team by earning employee trust motivating and inspiring great performance while fostering a positive environment that encourages collaboration development and empowers decision making. Additionally the SCSM successfully serves their customer by earning their trust and building strong relationships to achieve partnership goals. They model Cielos values and drive for team and partnership success. They maintain a culture of operational excellence and can clearly live and articulate Cielos We Become You promise.
Work Location: This role is remote for candidates based in Colombia only.
Work Arrangement: The SCSM will have to travel to Bogot or Cali when required.
Language requirements: Spanish Portuguese and English.
Responsibilities
Team Management:
Lead all recruiting operations capabilities including sourcing screening and coordination functions.
Work with team daytoday to meet performance goals and objectives. Maximize the use of Cielo resources to meet goals.
Responsible for hiring performance management and career development for a recruiting team of smart highly ambitious Cielo employees in a variety of recruiting and recruiting support roles.
Work with the Client Services Director to develop recruiting metrics and analytics that provide insights and drive decision including time to fill aging cost per hire candidate and hiring leader satisfaction surveys recruiter productivity source of candidate and hire among others.
Provide leadership inspiration and coaching to the recruiting team.
Establish regular communications with the recruitment team such as 11 meetings team meetings with established agendas or other regular touch points.
Drive the team to develop comprehensive strategic hiring strategies including passive candidate outreach recruitment marketing plans and utilization of cuttingedge recruitment technologies.
Manage innovative programs events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
Client Relationships:
Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders organizational structure to further demonstrate We Become You.
Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
Work with Client Services Director to ensure execution of Strategic Account Plans in partnership with client HR and key stakeholders.
Lead develop and deliver team meetings and partner with CSD on annual and quarterly business reviews.
Directly work with Recruiters and hiring leaders to foster relationships and build trust. Cielo Operational
Excellence:
Support recruitment process needs of one or more clients.
Responsible for Cielospecific metric reports and P&L management.
Manage the budget and ensure systems are in place to track expenses.
Drive standardization continue improvement and consistency of processes and procedures.
Effectively work as part of the Cielo Client Service Management team to share best practices and drive organizational initiatives.
Additional duties as assigned.
Qualifications :
Education:
Bachelors degree is required. Equivalent experience may be considered. Experience: Minimum of five or more years resultsoriented leadership experience in talent acquisition or human resources.
Experience leading both virtual and onsite teams in a corporate talent acquisition function either inhouse or in an RPO environment.
Experience recruitment in consumer brands high volume.
Must be fluent in Portuguese and English; trilingual to include fluency in spanish highly perfered.
Must have experience leading teams and have proven strong client stakeholder management skills
Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
May consider Functional/Technical Knowledge Skills and Abilities Required:
Strong proficiency in the Microsoft Office Suite.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
