Systems Engineer SaaS Operations

You will be a part of a team responsible for daytoday operation of various SaaS delivery environments as well as ongoing initiatives to ensure demonstrated levels of reliability scalability and quality of service. The successful candidate will be familiar with software development and deployment processes relational databases Windows/Linux systems and have scripting or programming experience. Also they should be comfortable working with and around a wide range of platforms programming languages protocols and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. In addition they will be providing daytoday support for the Companys internal IT infrastructure including employee help desk network connectivity and telecommunications activities. Some of the things youll be doing include 

• Daytoday monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Identify optimization opportunities and solve problems affecting service delivery across all deployed applications shared services middleware and databases/data stores 

• Operate and maintain systems supporting the provisioning of new customers applications and features 

• Provide insight on trends requiring proactive action to stay one step ahead of customers and/or upcoming corporate requirements 

• Participate in the software design and development process to ensure maximum operational efficiency and architecture services 

• Software deployment and configuration management in both Quality Assurance and Production environments 

• Develop tools and utilities in support of the Operations organization and SaaS service delivery 

• Provide level 2/3 support for customer initiated issues 

• Maintain and improve the IT infrastructure including servers laptops/desktops networks and telecommunications 

• Deliver outstanding help desk support to employees 

• Establish maintain and manage vendors responsible for providing hardware software and/or services required to provide worldclass service 

• Identify systems deficiencies and recommend solutions 

• Document forecasts plans and resolutions for ongoing and future reference 

• Innovate promote and drive adoption of tools technologies policies and procedures in support of continuous improvement 

Qualifications :

• Bachelors degree in Information Technology Computer Science or MIT. 

• At least 5 years experience in developing deploying maintaining or otherwise operating software 

• At least 3 years experience in relational databases and SQL 

• At least 4 years experience in administration of Windows/Linux environments 

• At least 3 years experience in basic scripting and programming

• Willingness to adhere to and analyze standards/procedures for workflow and change management. 

• Excellent Troubleshooting skills extremely customeroriented treating coworkers and customers with the utmost consideration and respect. 

• Analytical and problemsolving abilities and the ability to effectively prioritize and execute tasks in a highpressure justintime environment 

• Strong background in network troubleshooting implementation and VPN configuration. 

• Must have the desire and ability to learn new applications and tools 

• Experience with Accounting ERP or other business management software is a plus. 

Additional Skills and Talents Desired:

• Automaton Experience using VB PowerShell or a similar scripting technology. 

• Experience with deploying and managing virtualized infrastructure 

• Familiarity with HTML CSS Java ASP.Net 

Additional Information :

Work Perks: 

• Industry competitive salary
• Comprehensive Health & Life insurances  
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email .