Solutions Architect
Solutions Architect
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Job Description
We are seeking a Solutions Architect who will focus on leveraging expertise in CX platforms such as Genesys Google TalkDesk Amazon and NICE to deliver comprehensive customer experience solutions. This includes working across various applications like inbound and outbound communication workforce management (WFM) and integrated CX technologies (CRM speech analytics omnichannel CX). The role involves deploying integrating configuring and customizing solutions within private hybrid and public cloud environments. The candidate will also actively enhance their technical presales capabilities across diverse solution areas and delivery models including team extension projects and scopebased engagements to ensure seamless and innovative CX solutions for clients.
Responsibilities:
- Identify and articulate the value proposition for enterprise clients by developing comprehensive solution proposals and statements of work.
- Analyze and gather business requirements from large complex client environments; conduct research to create accurate tailored technical solutions that align with client needs.
- Prepare detailed effort and cost estimates for professional services including deployment migration implementation and workshops.
- Develop endtoend solutions including highlevel design statements of work and service design documentation to ensure successful project execution.
- Enhance sales engineering effectiveness by addressing shortterm and longterm challenges offering insights recommending solutions and implementing strategic actions.
- Support Marketing and Delivery teams through knowledge transfer and timely responses to technical requests.
- Stay current with industry trends and advancements in major CCaaS/UCaaS platforms to ensure solutions remain cuttingedge and relevant.
- Collaborate with an industryleading professional services integration company to design and deliver innovative solutions that drive business success.
- Contribute to product development initiatives for top CCaaS providers ensuring scalable marketaligned solutions that address client demands.
- Work alongside crossfunctional teams of experts with deep knowledge of Contact Center technologies to provide strategic guidance and ensure highquality solution delivery.
Qualifications :
- 10 years of experience selling products and services within CX/Contact Center ecosystems.
- 5 years of professional services experience with CCaaS products.
- 5 years of handson experience with Genesys Contact Center Solutions.
- 2 years of experience with cloud platforms such as GCP and AWS.
- Proven expertise across multiple CX applications (Inbound Outbound WFM) and integrated technologies (CRM Speech Analytics OmniChannel CX).
- Strong understanding of Customer Experience transformation initiatives including the utilization of BOT technologies.
- Excellent presentation and communication skills for engaging both internal teams and clients effectively.
- Highly organized with strong time management skills a selfstarter attitude and the ability to thrive in fastpaced environments.
- Bachelors degree in mathematics/ computer science/ software development/ information technology (preferred).
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
