Senior Manager Process Product - Outbound Client Services
Senior Manager Process Product - Outbound Client Services
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Job Description
About the team:
Reporting to the Director Operations Product and Process the Senior Manager Product and Process is responsible for leading a highperforming team of process technology and data SMEs. The candidate will supervise a team and is responsible for building and optimizing our endtoend global operations inclusive of all relevant systems processes and data captures at a transaction level. They will partner directly with Supply Chain Engineering teams to design develop and deploy holistic operational solutions to deliver a bestinclass experience for SSENSE customers.
Why join us:
- Process & Product Ownership: Lead the design optimization and implementation of designated operational processes and technology solutions including data capture and analysis to achieve business goals and drive continuous improvement.
- Technology & Vendor Management: Oversee the selection negotiation and management of technology vendors ensuring alignment with SSENSEs operational needs and budget.
- Strategic Planning & Collaboration: Develop and drive the multiyear strategic roadmap for designated operational areas collaborating with crossfunctional teams to align priorities and ensure successful project implementation.
- People Leadership & Development: Manage and mentor a team of professionals fostering their growth and development while promoting a collaborative and highperforming work environment.
- Operational Excellence & Deployment: Ensure the successful deployment of all initiatives adhering to operational excellence standards and prioritizing safety and quality.
Qualifications :
How To Excel In This Role:
- Education & Experience: Bachelors degree in a relevant field (Supply Chain Engineering etc.); 710 years of experience in ecommerce logistics or engineering with a focus on complex systems and process/product management.
- Technical Skills: Strong understanding of operational technology systems (WMS OMS etc.) experience with data analysis tools (SQL Quicksight etc.) and familiarity with agile methodologies.
- Leadership & Collaboration: Proven ability to lead teams (5 years of experience) and collaborate effectively with crossfunctional stakeholders in a fastpaced environment.
- Process Improvement: Demonstrated track record of driving process improvements optimizing efficiency and implementing solutions to enhance operational performance.
- Industry Knowledge: Experience in ecommerce and a global network with multiple fulfillment centers is required; Six Sigma Black Belt certification is mandatory.
What sets you appart:
- Passion for optimizing operations and the ability to engage impacted stakeholders in change
- Ability to define metrics for success and failure
- Ability to use quantitative and qualitative data to back up assumptions and make decisions
- Ability to recognize the benefits and limitations of the technical design of a feature and engage with engineering to make informed tradeoff decisions
Additional Information :
Perks And Benefits:
- Extended health and dental benefits including comprehensive mental health programs and coverage
- Parental top up program
- Generous Employee Discount
- Access to telemedicine and employee and family assistance program
- Savings and retirement plan matching contributions
- Gender Affirmation Coverage
- Opportunity to work with cutting edge technologies and an innovative team thats pushing the boundaries of technology
SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations let us know. We will do our best to accommodate you!
#LIOnSite
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
