Field Service Technician
Field Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing onsite technical service and support as well as remote technical assistance. This position requires excellent technical skills field service experience and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region the ideal candidate will be based within Connecticut and be willing to travel through out the Boston/New England US Region.
Key Responsibilities:
Field Service Duties:
Install configure and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues onsite
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working onsite
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problemsolving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain uptodate knowledge of products services and technical developments
This role combines the handson technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background outstanding customer service skills and the flexibility to work both onsite and remotely as needed.
Qualifications :
Qualifications:
High school diploma or equivalent; technical or vocational training is preferred
Minimum of 2 years of experience as a Field Service Technician or in a related role
Strong technical aptitude and ability to troubleshoot and repair equipment
Excellent problemsolving and analytical skills
Proficient in using diagnostic tools and equipment
Ability to read and interpret technical manuals schematics and diagrams
Strong communication and customer service skills
Willingness to travel to customer sites as required
Valid drivers license and clean driving recor
Additional Information :
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
