Patient Care Technician

Roles and responsibilities

Provide certain support to nursing staff with direct and in-direct patient care within the assigned area. The position holder will undertake tasks and duties delegated by the Charge Nurse or a team leader. PCT will act as coordinator between the assigned physician and patient/family.

Key Responsibilities / Accountabilities

• Ensure the readiness and arrangement of the clinic/ environment cleanliness/ supplies on daily basis.
• Assist Physician in examining the patient and arrange specific equipment required within the clinic prior to clinical procedures.
• Organize and coordinate clinic activities (patient flow etc.)
• Ensure that all required documents are completed (claims, referral, etc.)
• Track patient status and assist as needed (with lab, radiology, etc.)
• Process admission and referral accurately in a timely manner.
• Receive call, clarification and answer as needed. Answer telephone courteously, relay messages accurately and promptly, answer general enquiries by visitors.
• Adhere to JCIA/CBAHI standards of patient safety.
• Adhere to nursing documentation policy.
• Maintain patient privacy and confidentiality.
• Initiate emergency and resuscitative measures when needed.
• Provide patient/family with the required education.
• Adhere to punctuality and attendance policy.
• Maintain required competency as per HMG policy.
• Maintain the required license as per MOH regulation.
• Adhere to infection control standards.
• Adhere to dress code policy.
• Perform Nursing procedures as per the scope of practice which include:
  • Checking vital signs/pulse oximeter.
  • Checking patient weight and height.
  • Gluco check.
  • ECG-pain assessment.
• Answer question when needed within the scope as PCT, or refers to RN/SN as appropriate.
• Attend required meetings and educational activities.
• Report to supervisor/charge nurse any observations and/or concerns about the person’s condition without delay.
• Guide patient to relevant areas for investigations, giving written information as required.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect, and dignity.
• Perform other applicable tasks and duties assigned with the realm of his/her knowledge, skills, and abilities.

Desired candidate profile

Education/ Professional Qualification

Bachelor’s degree of Science
Passing PCT Program
Clinical Skills:
Proficient in taking vital signs (temperature, blood pressure, pulse, respiration).
Ability to assist with patient hygiene, dressing, and grooming.
Experience in assisting with patient mobility and positioning, as well as transferring patients safely.
Familiarity with wound care, basic medication administration, and catheter care.
Communication Skills:
Effective communication with patients, families, and medical staff.
Ability to document patient care accurately in electronic health records (EHR).
Ability to explain procedures to patients and address their concerns with compassion.
Patient-Focused Care:
Demonstrates empathy and respect for patient dignity.
Ability to handle sensitive or emotional situations with care and professionalism.
Attention to Detail:
Careful in observing changes in patient condition and reporting any concerns to the healthcare team.
Accurate documentation of patient care, including vital signs and procedures performed.
Team Collaboration:
Works effectively with nurses, doctors, and other healthcare professionals to provide coordinated care.
Technical Proficiency:
Familiarity with medical equipment, such as blood pressure cuffs, pulse oximeters, EKG machines, and other monitoring devices.
Basic knowledge of infection control practices and safety protocols.
Organizational Skills:
Ability to manage multiple patient care tasks efficiently and prioritize work in a fast-paced environment.