Patient Services Coordinator

Roles and responsibilities

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities

• Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all the times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Desired candidate profile

High School; preferably Diploma holder or College Graduate

Experience

At least one (1) year of experience in the same field.
Communication Skills: Exceptional verbal and written communication for interacting with patients, families, and healthcare teams.
Customer Service: Empathetic and professional in addressing patient needs and concerns.
Organizational Skills: Ability to manage multiple tasks, appointments, and patient records efficiently.
Technical Proficiency:
Familiarity with electronic health records (EHR) systems.
Proficiency in scheduling and billing software.
Problem-Solving: Resolves patient issues promptly and efficiently.
Teamwork: Works collaboratively with medical and administrative staff to deliver high-quality care.
Attention to Detail: Ensures accuracy in patient records, billing, and communication.