eSales Agent - Audi Nashville
eSales Agent - Audi Nashville
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Purpose: The ESales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or preowned vehicles. The ESales Agent delivers a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner. This highly accountable position uses lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.
The ESales Agent will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
Respond to internet inquiries with courtesy accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate sales appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports forms and other documentation on a timely basis.
Perform other jobrelated duties as assigned.
Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications:
Excellent verbal and written communication skills.
Strong MS Office Suite computer skills.
Ability to work independently and as part of a team in a fastpaced environment.
Ability to work in call center environment.
Strong organizational and time management skills.
Ability to read and comprehend rules regulations policies and procedures.
Qualifications :
What Were Looking For:
Demonstrated automotive sales experience
Experience in virtual/online selling
Outgoing energetic and passionate people
Be transparent
Take the high road
Willingness to learn
Take ownership
Celebrate small successes
Additional Information :
What We Offer:
Uncapped commission potential
Health Dental and Vision Insurance
401k with 4% company match
Paid vacation
Access to leadership and personal development programs
Casual dress code
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
