Unified Capabilities UC NOC Technician Secret

Requirements:

• Hold DoD8570 IAT Level 2 baseline certification (Security CE or equivalent) prior to start date.
  
• Able to work in a 24x7 shift work environment.
  
• Must have an active DoD Secret security clearance.
  
• Requires general understanding of both voice infrastructure and IP network topologies.
  

Desired Qualifications:

• Tech control facility or cyber transport experience
  
• Circuit actions experience
  
• Experience with MS Office suite i.e. Outlook Excel Word Access PowerPoint TEAMs.
  
• Experience with one or more of the following: alarm surveillance call routing session initiated protocol media call flow packet capture analysis Juniper IP technologies
  
• Knowledge in one or more of following: routers switches crypto devices CISCO Juniper video teleconferencing (VTC) voice services EVoIP/ECVoIP VoSIP flyaway kits Defense Red Switch Network (DRSN) DSN Core.
  
  

Essential Requirements: US Citizenship is required. Active Secret

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job the employee will regularly sit walk stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally movement that requires twisting at the neck and/or trunk more than the average person squatting/ stooping/kneeling reaching above the head and forward motion will be required. The employee will continuously be required to repeat the same hand arm or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close distance depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist waist to shoulder or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

Job Duties:

• Create/update/resolve unclear problems and issues faced utilizing a broad knowledge of the network archiect utilizing the Service Now platform
  
• Notify necessary points of contacts based on essential or heightened awareness networks circuits or location incidents
  
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
  
• Work directly with customers UC stakeholders and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
  
• Proactively monitor network alarms across platform specific network management tools.
  
• Support all customers to include providing global situational awareness support.
  
• Verify that service has been restored upon resolution of all customerinitiated tickets
  
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
  
• Proactively monitor network alarms across platform specific network management tools.
  
• Record assess track and monitor incident tickets escalated to operational infrastructure.
  
• Utilize incident management applications to document all aspects of reported outages/degradations isolations escalations and resolutions during the lifecycle of a service impacting network incident.
  
• Perform configuration maintenance on route plans route lists device profiles calling search spaces and route partitions.
  
• Utilize incident management applications to document all aspects of reported outages/degradations isolations escalations and resolutions during the lifecycle of a service impacting network incident.
  
• Assess identify and recommend resolutions to various network incidents and/or configuration deficiencies
  
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.