LCSW-C Sickle Cell Clinic 15K Sign on Bonus

The LCSWC Sickle Cell Clinic is a patient advocate who helps patients identify what resources are available to them. The Social Worker helps to address the psychosocial needs of the Sickle Cell patient population to ensure continuity of care.  This roles purpose is to bridge the gap of social injustices in health care through our flagship comprehensive care center. This unique role provides care to patients in the inpatient setting in an urgent care setting and for wellhealth maintenance visits.

Qualifications :

Principal Duties:
1.    Obtains social history related to medical problems and planning through interviews with patients and families. Identifies interprets and assists in the resolution of social and obtaining maximum benefits from healthcare services. Serves as liaison between the healthcare team patient family and appropriate outside agencies.
2.    Helps patients obtain medical assistance medications and travel assistance to clinic appointments. Schedules psychiatry consults in the clinic and assists in referrals to specialists or to the adult Sickle Cell Infusion Center. Collaborates with insurance companies to obtain authorizations for patient services referrals and pharmaceuticals. Serves as contact person for case managers.
3.    Documents patient encounters in the electronic medical records system.
4.    Collects data and collaborates with the preparation of reports for grant requirements and es monthly reports.
5.    Collaborates with health care providers and other community agencies in developing comprehensive follow up and support systems for adults with sickle cell disease. Assists in obtaining resources for dental and vision care and housing. Assists with crisis intervention.
6.    Works with patients in the UM CAP Sickle Cell Infusion Center facilitates transfers the Johns Hopkins Sickle Cell Outpatient Clinics and transitions patients from Childrens National Sickle Cell clinics and the inpatient hospital.
7.    Responsible for communication with donors. Responsible for outreach activities and mailings (newsletters fliers).
8.    Scope of Responsibility: Knows the informal policies procedures and practices necessary to conduct the normal function of a specific section unit or work area. Is aware of the role of the position and its potential impact on the working unit.
9.    Decision Making: Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedureoriented operations. Engages in regular and continuous decision making having limited impact on people costs and/or quality of service.
10.  Communication: Exchanges routine information in an appropriate manner requiring good oral and written communication skills.
11.  Attend clinic meetings and other meetings with program leadership.
12. Is credentialed for billing and establishes counseling appointments.
Other duties may be assigned by the employees immediate supervisor division management or a healthcare provider in order to ensure an efficient office that will assist the Division in fulfilling its mission

Customer Service:
1.    Shows professionalism in person and on the telephone with coworkers patients visitors and supervisors.
2.    Utilizes proper telephone etiquette.  Warmly greets patients and visitors.
3.    Handles and resolves patient complaints nondefensively and without blame to other employees. Seeks to satisfy a dissatisfied customer.
4.    Is generous in assisting and supporting others. Participates in coverage of the Sickle Cell Clinic.
5.    Is sensitive to the interrelationship of both people and functions within the department.

Communication Etiquette:
1.   Respectful courteous and professional in all forms of communication and follows the facilitys service communication protocol in all interactions.
2.   Refrains from use of personal cell phones in patient care areas and keeps usage to a minimum at all other times while on duty.
3.  Does not text or use email during meetings (except for exigent or emergency situations).
4.   Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5.   Makes every effort to answer telephone calls within three rings introducing him/herself department and title (if appropriate).  Asks permission before placing the caller on hold or using the speakerphone.  If the caller is transferred give the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6.   Maintains an appropriate voicemail message and when away from the office has an outofoffice email message that is brief current includes name and department and offers the caller options if possible.
7.  Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8.  Always be mindful of voice and language in public.

SelfManagement:
1.  Reports to work appropriately groomed and in compliance with the Hospitals dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2.   Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3.   Completes mandatory annual education and competency requirements.
4.   Follows UMCAP safety infection control and employee health standards.
5.   Demonstrates responsibility for personal growth development and professional knowledge  and competency.
6.  Reviews signs and adheres to UMCAP and/or departmental confidentiality statement
7.  Adheres to all UMCAP and department policies and procedures including Code of Conduct and professional behavior standards.
8.  Does not exceed Hospital guidelines in reference to attendance punctuality and use of sick and unplanned absences.
9.  Provides notification of absences lateness and vacation requests according to department guidelines.
10. Respects length of time for lunch and break times.

POSITION REQUIREMENTS:
 

Licensure/Certification/Registration
 Requires Master of Social Work
Licensed Clinical Social Worker Certified Maryland license
  Skills in the following areas important: health care education ability to work in a team setting and independently and ability to speak Native language
 Experience: One year of related work experience required
 Licensure Certification Registration: Licensed Social Work Associate
 

Experience (years):

Required:  1 3 years                  Preferred: 3 5 years
Experience (describe required & preferred): Minimum of 1 year in crisis intervention and mental health counseling required. Experience summarizing patient information and documenting psychosocial findings and other patient interactions.

Technical/Clinical Skills
Microsoft Office Suite Skill Level 
Word:   Intermediate
Excel:  Basic
Working knowledge of ICD10 (Medical Coding)
Basic knowledge and working experience with Medical Terminology
 

Communication Skills & Abilities  
Effective Oral/Written Skills and Provide Empathy
Required Language: English
Preferred: Bilingual
 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $31.99$53.45
Other Compensation (if applicable)
 Review theUMMS Benefits Guide