Customer Service Specialist
Customer Service Specialist
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
Customer Support
- Respond to customer inquiries promptly and professionally via phone email chat or inperson.
- Provide accurate information about products services and policies.
- Assist customers with placing orders processing returns and handling any issues related to their accounts and orders.
- Resolve customer complaints and concerns in a timely and satisfactory manner.
- Investigate and troubleshoot issues escalating complex problems to higherlevel support as needed.
Strategy Development
- Identify opportunities for improvement in customer service processes and systems.
- Develop and implement strategies to enhance the customer experience and streamline service operations.
- Analyze customer feedback and service metrics to inform project initiatives and decisionmaking.
- Ensure all interactions align with company standards and contribute to a positive customer experience.
- Ensure customer service standard operating procedures are updated and maintained
3. Project Management
- Lead and manage customer service projects from inception to completion including planning execution monitoring and reporting.
- Develop detailed project plans including timelines resource allocation and risk management strategies.
- Coordinate with crossfunctional teams to ensure project objectives are met on time
4. Collaboration:
- Share knowledge and best practices with colleagues to enhance team performance and service quality.
- Foster a collaborative environment and encourage team members to contribute ideas and solutions.
Qualifications :
- Bachelors Degree required. IT background / major will be an advantage
- Able to effectively manage many priorities and issues.
- Collaborate across boundaries
- 4 years above experience in customer service for apparel industry preferred
- Understanding in customer service software and tools (such as microsoft applications excel formulas etc.)
- Strong in English both verbal and written
- Proven project management skills with experience in leading complex projects especially for ERP / IT systems development.
- Strong understanding of customer service principles best practices and technical aspects of assigned product lines and customers.
- Excellent problemsolving and conflictresolution abilities
- Excellent communication leadership and interpersonal skills.
- Ability to analyze data and make datadriven decisions.
- Proficiency in project management software and tools.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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