Service Desk Agent
Service Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
As IT services must serve the business needs which means they require the oversight and delivery IT services managers can provide. Fluent communication with stakeholders to ensure alignment on business objectives as well as fluency in tools like ServiceNow 4Me or BMC Remedy will support the role. Our experts are familiar with frameworks like ITIL ensuring service quality incident management and process optimisation. The roles key responsibilities include the effective management of service desks and the implementation of continuous improvement strategies. IT Services management is about using problemsolving skills to maintain high standards so the IT Services are never out of step with the business goals.
As an IT Service Desk Agent you have both the long and broad views to ensure IT systems produce positive outcomes perform well and are costefficient for all stakeholders. With an eye on innovation youll resolve technical issues optimise performance and implement the appropriate solutions. Youll use your strong communication skills and collaborative mindset to improve systems with feedback from other users. Digital transformation is a dynamic field so systems and data management skills are a must. If you are committed to continuous learning and applying that knowledge to make informed datadriven decisions youll excel in this role at Sopra Steria.
Qualifications :
Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients.
If you thrive on challenge and meet (most of) the qualifications below we look forward to your application!
- Type of employment: Onsite
- Location: Luxembourg
- Contract hours: 40 hours
- Contract type: Permanent
- Education: Degree in computer science or a relevant equivalent experience
- Experience: 12 years junior
- Languages: English French Luxembourgish and German required
You have knowledge and experience of the following:
- An ITIL qualification is preferable but not essential;
- A knowledge in the following domain would be considered as an asset (level 1): Windows & Linux Environment ( Active Directory SCCM ) Citrix Xen App (reset profile kill session ) VMware basic understanding MS Office (Marco VB) Veeam or other backup tools Network understanding (VLAN DNS )
- Excellent communication skills / Excellent organisational skills
- Team player
- First IT Service Desk and/or Call Center experience is considered as an asset
- Basic User & Security Group Active Directory administration
- Knowledge in Operating systems for Servers and workstation (Windows Linux)
- Experience with using and troubleshooting Exchange within a network environment (permissions calendar sharing delegation)
- Onsite support occasionally for end user support
- Laptop and mobile basic setup
- You will be a selfmotivated achiever who gains satisfaction from providing excellent customer service
- You are able to work in shifts (7AM 19PM) and duty (24/7)
- Must have a driving licence.
Additional Information :
As a member of one of Europes largest digital solutions providers youll benefit from extensive career development opportunities both local and international. At the Sopra Steria Academy youll be part of a dynamic network of 56000 professionals at all stages of their careers. With a wide array of offices to explore you can find your ideal location and take the next step in your career.
We offer a generous employee benefits package that includes:
- Access to our Sopra Steria training and personal development academy
- A company car lease or mobility budget
- A company laptop and phone
- Private health insurance coverage
- Meal vouchers
- Social security and pension plan
- A competitive salary
- 26 holiday days
Sopra Steria is implementing the tools of the future today at the worlds largest businesses across industry and financial services. By being bold together our professionals are changing how business is done.
Ready to take the next step Were here to support you all the way and we are looking forward to you application! Pending a successful application well be in touch with further steps in the application process.
Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
