WHAT YOU WILL BE DOING:
You are friendly detailoriented and love the rush of solving problems and being there in times of need. Helping other is your purpose in life and it just so happens youll be doing just that in an awardwinning hotel.
- Responsible for the Health and Safety of all hotel guests and colleagues
- Providing warm friendly and helpful service
- Full understanding and executing all aspects of the life safety system (i.e. Fire Evacuation Bomb Threat Emergency Medical Procedures etc).
- Abiding by and enforcing all hotel policies and procedures and working with hotel management to correct of any violation of said policies when possible
- Reporting any violations which have not been corrected or cannot be corrected immediately
- Documenting Filing and Reporting all incidents occurring within the hotel and conduct a full investigation of all said incidents.
- Demonstrating ability to effectively deal with colleagues and guests utilizing diplomacy to defuse anger and collect accurate detailed information
- Patrolling assigned areas to ensure only hotel colleagues guests and visitors are on property
- Responsible for all Lost and Found procedures
- Ensuring package pass procedures are followed for all hotel items leaving the hotel
- Enforcing key control policy including all signin/out procedures and to conduct key inventory at the beginning and end of each shift
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
Constant standing and walking throughout the shift
Constant bending kneeling pushing pulling
Occasional lifting and carrying up to 20 lbs
Occasional ascending or descending ladders stairs and ramps
Qualifications :
YOUR EXPERIENCE AND SKILLS INCLUDE:
- High School Diploma or GED an asset
- 12 years related experience an asset
- Basic knowledge of Excel Word and Opera an asset
- Strong interpersonal organizational and problem solving abilities
- Ability to conduct detailed report writing
- Ability to work well under pressure in a fast paced environment
- Ability to work rotating shifts as needed (morning afternoon midshift overnight)
- Ability to work varying schedules to reflect the business needs of the hotel
- Excellent communication skills (verbal and written)
- Ability to perform all housekeeping duties as outlined in hotel specific training and property specific checklists
- Ability to anticipate and focus attention on guest needs being professional welcoming and remaining calm and courteous at all times
- Detailed oriented and able to handle multiple tasks
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Warm caring and helpful
Remote Work :
No
Employment Type :
Fulltime