Senior Customer Support Agent
Senior Customer Support Agent
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Job Description
MyCamper is the largest sharing platform for camping vehicles in Sweden Norway Finland Denmark and Switzerland. At MyCamper were on a mission to make camping accessible to everyone giving people the freedom to explore while making better use of existing resources. By connecting camping enthusiasts with vehicle owners were creating unforgettable experiences and promoting a more sustainable way to enjoy the great outdoors.
As a Customer Support Agent you are the link between MyCamper and our customers. You actively work on maintaining and promoting the satisfaction and trust of our customers. You are the contact person for all platform and bookingrelated questions. With your proactive empathetic and reliable manner you can quickly find appropriate solutions for all parties. To strengthen the team you bring customer service experience and are a team player.
Tasks
- Manage and resolve customer support cases efficiently ensuring high satisfaction ratings and timely resolution.
- Provide culturally informed customer support in Nordic (especially Swedish) languages and English through chat email and calls.
- Collaborate with team members to solve complex requests share insights and contribute to a supportive work environment.
- Take ownership of tasks by researching solutions prioritizing workload and proactively addressing challenges.
- Document and translate processes.
Requirements
- You have at least 3 years of experience in customer service (more is a plus)
- Great communication skills: Youre able to communicate effectively written and verbally. Theres not much back and forth required. You document clean and thoroughly.
- You communicate on a professional level in English (must) Swedish (must) and another Nordic FI NO DK language (is a plus)
- Problem solver: Whatever the issue is you find a way to solve it or you work with the team to solve it. You have a propensity for action.
- Stress resistance: You can handle pressure work on multiple cases in parallel and prioritize continuously.
- Adapt quickly to new tools workflows and processes to improve operational efficiency
Benefits
- A chance to shape a fastgrowing international scaleup and become part of MyCampers success story
- Contribution to a mission that promotes sharing and sustainability
- Regular international team events in one of our locations
- 4 weeks working from anywhere and 40% home office
- Flat hierarchies in a motivated dynamic and ambitious team across 3 locations (Uppsala Sweden Basel Switzerland Mostar BosniaHerzegovina)
- 50% discount on camper rentals through MyCamper
- 5000 SEK perks budget per year that can be used for education or personal health
Employment Type
Full Time
