Engineer - Field Services - Microland
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Salary Not Disclosed
1 Vacancy
Job Description
Required Skills
Behavioral Aptitude Communication
Technology Hardware and Networking Installation configuration maintainance and repair
Technology Audio Video support Installation and configuration
Technology Windows Operating System Installation configuration and management
Technology End Point Security Antivirus management data encryption DLP desktop firewall VPN AD policies
Education Qualification :
Any Graduate
Certification Mandatory / Desirable :
Technology Microsoft 365 Certified Modern Desktop Administrator Associate
1) Field Services Support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals this is done by ensuring that all computers and networks operate efficiently with high uptime.
2) As a desktop engineer you may need to assemble and install client desktop computers and assist the enduser in securing their hardware.
3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware software and network queries
4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress to set up and test desktop computer peripherals.
5) To perform the system changes adhered to organizational policies.
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments
7) Technical Skills
a. Windows Operating System:
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7 Windows 10 and Windows 11
c. Understanding of desktop applications and how do they work installation & uninstallation.
d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management Disk Encryption Wireless configuration. check utilization and availability ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP Ability to install and configure client applications independently
8) In addition to above support and perform below activities.
a. Exchange and Mobility Clients
b. Printer management
c. Backup and Recovery
d. Audio Video support
e. End Point Security/Patch Management
f. Hardware and Networking
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Employment Type
Full Time
