Customer Service Representative temporary
Customer Service Representative temporary
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Benify is an international HR tech company that provides a marketleading global benefit and total rewards platform. With over 550 Benifyers in 6 countries were driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included Because People Matter .
Responsibilities
As a Customer Service Representative youll be the first point of contact for clients and suppliers seeking assistance with our benefits platform. By ensuring that cases are handled promptly and efficiently youll play a vital role in helping us meet our service goals and deliver exceptional support .
Your tasks will include:
- Responding to inquiries from clients and suppliers primarily over the phone but also via chat and email.
- Providing outstanding support related to our Benify benefits portal and addressing moderately complex questions on topics such as wellness allowances company cars salary exchanges and clientspecific queries.
- Sharing knowledge with your team identifying opportunities for improvement and continuously learning and developing alongside your colleagues.
- Specializing in employee benefits supported by a comprehensive onboarding program delivered by our customer service experts.
Youll be part of a team of 10 experienced colleagues and report directly to the Manager of Customer Service Operations.
Personal attributes
To excel in this role youre an initiativetaking individual who is proactive and driven to improve processes independently. You thrive in a collaborative environment where knowledgesharing and teamwork lead to success. Youre highly organized capable of managing your time effectively and can maintain focus and efficiency even in highpressure situations. A natural problem solver you analyze challenges propose effective solutions and anticipate potential issues before they arise. Most importantly you are customerfocused and passionate about delivering exceptional service to ensure client satisfaction.
We are looking for someone with:
- 12 years of experience in customer service with phonebased support as the primary tool
- Fluency in Swedish and English both written and spoken
Perks of being a Benifyer
At Benify youll join a dynamic organization where every employee contributes to our success. We believe in supporting each other celebrating achievements and enjoying the journey together. Your development is in your handsyour initiative curiosity and drive will open the door to endless opportunities. As experts in employee benefits we offer a fantastic package including:
- Access to our awardwinning benefits platform.
- Generous health and wellness contributions.
- Participation in company innovation days.
On top of this youll quickly feel at home in our supportive and collaborative workplace culture.
Practical information
- Start date: As soon as we find the right match preferably in February
- Extent: Fulltime (100%)
- Duration:Fixedterm contract (6 months)
- Location: Apelbergsgatan 33A Stockholm
- Work model: Fully officebased.
Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date.Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.
Employment Type
Full Time
