Partner Success Manager

Benify is an international HR tech company that provides a marketleading global benefit and total rewards platform. With over 550 Benifyers in 6 countries were driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included Because People Matter .

Responsibilities

As Partner Success Manager you will be the main point of contact for Marketplace partners optimizing content resolving technical issues and driving campaigns to enhance user experience.Youll work closely with partners and Partner Managers fostering strong relationships and delivering exceptional value while continuously improving the Marketplace.

You will for instance:

• Manage and support Marketplace partners with content updates offer management and technical issue resolution ensuring smooth operations.
• Drive integration projects for partners troubleshooting issues across internal teams and ensuring timely resolutions.
• Collaborate with partners to plan and execute campaigns including price updates new product launches and tailored benefits for endusers.
• Oversee technical updates in partner portals ensuring functionality and accuracy for features like direct debit and order flows.
• Address partner inquiries on topics such as billing system functionality and campaign readiness providing clear communication and followup.
• Align Marketplace offerings with regional needs across the Nordics ensuring seamless onboarding engagement and retention of partners.
• Act as the primary liaison for partner support using email and phone to build strong relationships and provide comprehensive solutions.

Personal attributes

You are a techsavvy professional who thrives on working with platforms troubleshooting issues and ensuring smooth operations. Building strong relationships comes naturally to you as you excel at fostering trust and collaboration with both external partners and internal stakeholders. Attentive to detail and highly organized you manage multiple tasks with efficiency while ensuring accuracy in technical setups and content. Your strong time management skills and proactive approach empower you to take initiative tackle challenges and build valuable networks driving outstanding results.

We are looking for someone with:

• At least2 years of experience working with customer or partner contact (B2B) such as support or coordination preferablywithin a platformbased environment.
• Strong skills in Service TimeManagement & Account Management.
• Fluency in Swedish and English spoken and written.
• Technical support & platform knowledge: Exposure to handling technical setups troubleshooting issues and collaborating with tech teams.

Its highly advantageous thus not required if you also have:

• Experience working with Content Management in platforms where maintaining accurate and appealing content is a core responsibility.
• Professional language skills in Danish or Norwegian.
• A bachelors degree in business administration communication or similar.

Perks of being a Benifyer

• Collective agreement
• Wellness allowance of 4000 SEK
• 30 days vacation
• Lifeplan a leading financial advisory service that offers personalized advice for maximizing your pension savings
• A variety of social events and activities at our offices
• Workation possibility to work abroad within EU .

Practical information

• Start: As soon as we find the right match preferably during spring 2025!
• Extent: Fulltime 100%
• Location: Apelbergsgatan 33A Stockholm.
• Work model: Hybrid minimum 3 days/week from the office.

Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date. Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.

As we approach the holiday season we want to inform you that our recruitment process may take a little longer than usual due to upcoming endofyear breaks. We kindly ask for your patience as feedback or updates might be delayed. We will resume processing applications in January and look forward to reconnecting with you then. Thank you for your understanding and we wish you a restful and joyful end of the year!