Bilingual Engineer
Bilingual Engineer
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Job Description
We are Unlock Design a recruitment agency based in Japan and the job description below is an opportunity with one of our forwardthinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates emphasizing their privacy and longterm career goals. See our full promise and approach by visiting
Basic Information
Client ID: 121000
Job ID: 2407
Position: ()
Location: Osaka
Salary: 3.88M TBA JPY
Language: Business Japanese (N2 or above) Business English
Contract type: Permanent
Who we are
IT
- ITSES
- IT
- English here
We are dedicated to training infrastructure engineers who possess both technical skills and hospitality. By providing IT services that emphasize ethics and customer service the company is committed to growing in the everexpanding network market.
- Our global expansion is accelerating rapidly and we are proud to be the largest IT infrastructure SES in Japan!
- We are honored to have received the prestigious Japan WorkLife Balance Award from the Ministry of Health Labor and Welfare.
- In addition to our outstanding IT services we also provide valuable learning support and risk management education for our engineers.
- Our top priority is to cultivate a work environment where only those who truly want to be here are part of our team.
Roles and Responsibility
ITITIT
- PCMobile Phone
OJT
3No.1
No.1
No.1
No.1
6
- English here
You will be responsible for handling customer interactions for a bilingual project. We are broadly recruiting IT professionals who wish to engage in IT work using English from those with IT experience to those with bilingual IT work experience.
Job Overview:
- Depending on your experience and start date you will be assigned to a project. You will work on operational projects using both Japanese and English. Many of the projects involve user support and handson support with actual devices.
Example Projects:
- Bilingual help desk work at a major foreign pharmaceutical company in Tokyo
- Primarily supporting client PCs mobile phones and peripherals
- User support will mainly be in Japanese with coordination with overseas engineers in English
Attractive Aspects of the Job:
- Opportunities to utilize your English skills
- Possibility to engage in bilingual work after receiving onthejob training (OJT) within the company
Ranked No. 1 in three categories in a survey by the Japan Marketing Research Organization:
- No. 1 in Companies with an environment where you can take on challenges
- No. 1 in Companies with good interpersonal relationships
- No. 1 in Companies that prioritize humanity in hiring Winner of the 6th WorkLife Balance Award Grand Prize Certified Platinum Kurumin Numerous other awards and achievements!
- Bilingual help desk work at a major foreign pharmaceutical company in Tokyo
Minimum Requirements
1IT
IT
- English here
- Individuals capable of businesslevel communication in both Japanese and English (phone support email documentation)
- More than one year of experience in IT help desk or user support roles
- A willingness to learn about IT technologies
- Comfortable with communication tasks such as phone support
- Able to work autonomously
Preferred Requirements
1
IT
PC(Windows10)
- English here
- Over one year of experience supporting foreign companies in English
- Individuals who wish to engage in IT work utilizing their English skills
- Experience with basic troubleshooting of client PCs (Windows 10)
- Experience in troubleshooting while communicating with overseas teams in English
Conditions / Benefits
Employment type: Permanent
Location: Osaka
Annual Salary: 3.88M TBA JPY
- The estimated annual income is just a rough figure and may fluctuate during the selection process.
Allowances:
Full reimbursement of transportation expenses
Family allowances (Eligible dependents: spouse 10000 yen child 5000 yen parent 3000 yen / applicable from the second year of employment)
Positionbased allowances
Telework allowance (Partial subsidy for miscellaneous expenses / achieved based on employee feedback!)
Longterm service award (Granted to employees at the 10year and 20year milestones)
Hours: 9:00 18:00
*Shift work may be required depending on the project.
Probation: TBA
Benefits:
Social insurance coverage (employment workers accident compensation health welfare pension)
Support for certification acquisition (company covers all examination fees upon passing)
Defined contribution pension (401K)
Smile Cooperative Society (provides various celebration bonuses for life events)
Childcare leave system (100% uptake rate for women)
Dormitory available (selfpayment of 35000 yen/month eligible individuals only)
CDP system (internal recruitment system)
iPhone provided
Access to video learning apps
Cafeteria plan (allows discounted purchase of products from partner companies)
Kanto IT Software Health Insurance Association membership
Telework/Flexible working hours
Holidays and Leave:
Full twoday weekends (Saturday and Sunday)
Public holidays off Shift work may be required depending on the project
Yearend and New Year holidays (5 days)
Special leave for celebrations and condolences
Paid leave (Average days taken per employee: 11.25 days/year uptake rate: 81%)
Maternity and paternity leave (Record of utilization)
Childcare leave (Uptake rate: 100% for women 25% for men)*2018 data
Selfcare leave
Sick leave (Available during the first six months after joining in place of paid leave)
Anniversary leave (Encouragement to take annual paid leave)
Refreshment leave (Granted to those in their 10th and 20th years of service ranging from 5 to 6 days)
Interview Process
- CV Screening
- Aptitude Test
- Interview (Multiple rounds)
- Offer
*Interview process will be subject to change
Employment Type
Full Time
