Senior Analyst - DSV
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Job Description
If you are a current DSV employee and interested in a position in another country please contact your Human Resource representative to discuss the process and requirements of applying.
Job Req Number: 89512
Time Type: Full Time
Position: Senior Analyst Implementation & Client Application
Location: Riyadh
The Senior Analyst will take a leading role in coordinating strategic customer implementations with a primary focus on establishing and optimizing connectivity through EDI/API integrations. Responsibilities include customer onboarding leveraging customer visibility platforms driving continuous improvement initiatives and managing change processes.
This role necessitates collaboration across the global network crossdivisional coordination and active support for Commercial Management in executing customer implementation and reimplementation projects.
Reporting Line:
Report to: Senior Manager Business Change Management & Client Application
Main Purpose of The Role:
- Business Implementation Manager for EDI/API projects
- Strategic Implementation Project Lead
- Commercial Support Customer Visibility and Implementation
- Internal Projects and Process Improvements (Best Practice)
- Internal & External Training Customer Visibility tools
- System Super user and Application support
- Reporting analyst for special customer reporting requirements
- Continuous Improvement Projects
Responsibilities:
- Sales support of Customer Applications and ValueAdded services as defined Purchase Order Management Customer Visibility and online bookings Connectivity Solutions and Advanced customer reporting etc.
- Customer Innovation and Continuous Improvement Initiatives
- Communicate customer requirements for development.
- Maintenance and enhancements of Customer Applications (Super user)
- Project Management on strategic Implementation projects nationally (subject to Scope qualification)
- First line support to National team maintenance setup change management error resolutions.
- Document Development for training and Implementation according to standard best practice
- Internal and External training on Customer Applications Connectivity and Reporting
- Vertical Development Support
- Managing and implementing complex Reporting requests and requirements
- Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes working with Robotics Innovation and other teams on solutions.
- Lead and coordinate assigned strategic customer implementations within Division or Crossdivisional projects
- Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
- Continuous Improvement initiatives
- Monitor manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup through use of agreed project management software
- Coordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement scope costing & User Acceptance Testing
- Contribute to content and maintenance of all templates Work Instructions and Standard Operating Procedures
- Assist in creation formulating and presenting of Training Material on a National Level as it applies to Implementation EDI specialized reporting & Order Management best practice. Creating Product awareness and reinforcing best practice
Added Advantages
- Strong Technical/ System acumen
- Deadline driven
- Strong administration and Communication skills
- Ability to connect with people and build solid relationships
- Pragmatic and handson approach
- Project Management skills
- Dynamic
- Ability to create and present presentations to both internal and external audiences
- Strong analytical skills
- Solutionminded
System Landscape (core applications support):
- Cargowise One or other related Industry TMS
- Knowledge & Understanding of EDI and API technologies and disciplines
- Purchase Order Management Systems/ Customer Visibility platforms
- Power BI / Data Visualisation Tools
Minimum Requirements:
- Minimum of 4 7 years Systems and Process experience in a Freight Forwarding environment
- Preference to Senior Systems and Processes.
- Consideration for Operational/ Supervisory role in either Operations Account Management should they have suitable technical acumen and exposure to Systems.
Qualifications:
- Bachelors Degree (essential) Advantageous to have Industry level qualification/ tertiary qualification.
- Professional certifications in LEAN Sigma Project Management advantageous
DSV Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals. When you join DSV you are working for one of the very best performing companies in the transport and logistics industry. Youll join a talented team of approximately 75000 employees in over 80 countries working passionately to deliver great customer experiences and highquality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.
We promote collaboration and transparency and strive to attract motivate and retain talented people in a culture of respect. If you are driven talented and wish to be part of a progressive and versatile organisation well support you and your need to achieve your potential and forward your career.
Visit dsv.com
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Employment Type
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