Customer Service Representative
Customer Service Representative
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Job Description
About Zephyrus Engineering
At Zephyrus Engineering we are committed to excellence in civil environmental structural geotechnical engineering and construction management. As a customeroriented company we prioritize delivering highquality services to clients across various industries. Our team thrives on collaboration problemsolving and creating value for the communities we serve.
Position Overview
We are looking for a highly motivated Customer Service Representative (CSR) to join our dynamic team. The CSR will be the first point of contact for clients vendors and partners ensuring smooth communication managing inquiries and fostering positive relationships. You will play a key role in coordinating with internal teams to address client needs efficiently and accurately.
This position demands excellent communication problemsolving abilities and a strong sense of accountability. If you enjoy helping others thrive under pressure and want to contribute to the success of largescale engineering projects this is the role for you.
This is a remote position applicable to only united states Residents
Key Responsibilities
1. Customer Support & Communication
Serve as the primary contact for customer inquiries via phone email and web portals.
Handle inbound and outbound communications with professionalism and empathy.
Resolve customer issues related to services billing or project timelines ensuring timely followups.
Maintain accurate documentation of client interactions using CRM tools.
Monitor project and service requests ensuring that inquiries are routed to the appropriate department promptly.
2. Client Relationship Management
Build and maintain positive relationships with clients contractors and vendors.
Track client accounts flagging potential service issues before they arise.
Provide status updates on project milestones and timelines in coordination with engineering teams.
Collaborate with project managers to address any changes or delays that could impact customer satisfaction.
3. Administrative Support
Prepare service proposals quotes and customer reports as required.
Support the billing and finance departments by clarifying customer queries regarding invoices or contracts.
Maintain the customer database by updating contact information project statuses and records.
Coordinate with the marketing team to support customer outreach initiatives such as feedback surveys and client newsletters.
4. Problem Resolution & Escalation
Identify recurring customer concerns and propose improvements to processes or policies.
Escalate critical issues to senior management or engineering teams as needed.
Stay updated on the companys service offerings policies and new projects to provide accurate information.
Monitor customer feedback to identify trends suggest solutions and prevent recurring challenges.
Skills and Qualifications
Education: Associate degree or higher in Business Administration Communications or related field. (Engineering industry knowledge is a plus.)
Experience: 2 years of experience in customer service preferably in engineering construction or a related field.
Technical Skills:
Familiarity with CRM tools (e.g. Salesforce Zoho or HubSpot).
Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
Basic knowledge of project management software is a plus (e.g. Asana Monday.com).
Soft Skills:
Excellent verbal and written communication skills.
Strong problemsolving abilities with a customerfirst attitude.
Ability to multitask and manage time effectively in a fastpaced environment.
Detailoriented with the ability to manage large amounts of information accurately.
What We Offer
Competitive Salary:** Based on experience and qualifications.
Comprehensive Benefits Package:
Health dental and vision insurance.
Retirement savings plan with employer contributions.
Paid time off (PTO) and holidays.
Professional Development Opportunities: Training programs and certifications to enhance your career growth.
Inclusive Work Environment: A collaborative team atmosphere with a focus on diversity and inclusion.
Flexible Work Options: Potential hybrid work schedules to promote worklife balance.
Why Join Us
Zephyrus Engineering is not just a place to work; its a place to thrive. We encourage creativity value teamwork and celebrate the success of our employees. Joining our team means working alongside industry experts on impactful projects that shape the future.
Zephyrus Engineering is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
health Insurance
Paid time Off
Remote Work :
No
Employment Type
Full Time
