Software Help Desk Support
Software Help Desk Support
Posted on :
21-10-2024
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Job Description
Job Title: Software Help Desk Support (Hybrid)
Location: Trenton NJ
Duration: 6 Months
Pay Rate: $30/hr on C2C / 1099 All Inclusive
Interview Type: iLinc Web Cam Interview Only
Job Description:
The HD Level 2 consultant will resolve elevated software technical and procedural problems to support NJ Court internal and external users. Excellent communication skills and computer knowledge is preferred. This is a Software support Helpdesk position.
Note we are not looking for A certications Server support Network Engineers or hardcore hardware help or service desk professionals.
The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.
The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Role:
Note we are not looking for A certications Server support Network Engineers or hardcore hardware help or service desk professionals.
The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.
The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Role:
- The candidate is an excellent communicator able to speak to end users positively and explain technical detail in a manner they can understand.
- They can demonstrate the ability to work well in a fastpaced iterative deadlinedriven environment and can organize prioritize and meet established deadlines.
- The candidate will adhere to established Help Desk IT policies procedures and standards and ensure conformance with information systems goals and procedures.
- Other duties include but not limited to reviewing and responding to helpdesk tickets adhering to security policies and procedures and using administrative tools to manage workflow.
- The candidate should also have knowledge with Microsoft Teams Microsoft Office 365 Windows 11 Active Directory and experience using Microsoft Excel Word. This position will also provide technical support for Mainframe Applications (training on these systems will be provided).
-
Qualifications and Skills Desired:
Graduation from an accredited college or university with a Associates Degree in a field related to computer science information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Responsibilities:
Graduation from an accredited college or university with a Associates Degree in a field related to computer science information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Responsibilities:
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide followup status to endusers in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
- Assist with other tasks as assigned by management.
- Notify management of all major incidents problems immediately and with confidentiality.
- Conduct quantitative and qualitative research related to processes programs and projects.
- Update Solutions Knowledgebase and Documentation
- Work with management on new projects as assigned.Provide support to other units and/or divisions when called upon.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Professional Experience working in IT Tech
Required
3
Years
Experience working at a call center creating and troubleshooting tickets
Required
2
Years
Experience developing technical documentation for customers
Required
1
Years
Experience with Level 2 technical SW support
Required
2
Years
Experience performing desktop application support either remote or inperson
Required
2
Years
An Associates Degree in any field from an accredited college or university
Highly desired
0
Experience with State Government
Desired
0
Recruiter Details:
Recruiter Name: Sravani at gsksolutions dot com
Contact Number: Two eight oneSeven six nineOne two six four
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
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