IT Help Desk Analyst
IT Help Desk Analyst
Posted on :
20-10-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
20-10-2024
Job Description
Job Title: IT Help Desk Analyst (Onsite)
Location: Atlanta GA
Duration: 6 Months
Job Type: CorpCorp / 1099 / Contract W2
Rate: $30/hr on 1099
Location: Atlanta GA
Duration: 6 Months
Job Type: CorpCorp / 1099 / Contract W2
Rate: $30/hr on 1099
Client: State of Georgia
Interview Type: Either Webcam Or In Person
Note: Candidate MUST be Local to Atlanta GA to be considered for the position
Job Description:
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues assign tickets to appropriate internal and external support staff escalate tickets outside of SLAs until resolved.
- Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software.
- Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
- Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
- Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to third party support vendors for service.
- Develop training materials and procedures or train users in the proper use of hardware or software.
- Confer with staff users and management to establish requirements for new systems or modifications.
Preferred Qualifications
- 5 years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 10 Active Directory COTS applications.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Experience with hands on computer technical support involving user issues with Windows 11 Microsoft Office Suite MS Outlook Email login Issues etc
Required
3
Years
Using and monitoring helpdesk ticket systems.
Required
3
Years
Hardware setup and software installation.
Required
3
Years
Active Directory Support
Required
3
Years
Any computer certifications would be an asset.
Desired
1
Years
Recruiter Details:
Recruiter Name: Mehul at gsksolutions dot com
Contact Number: Eight three twoTwo one nineThree eight eight three
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
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