Butler Hotline Ambassador
Butler Hotline Ambassador
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
- Set tables trays according to type of food ordered and the hotels service standards
- Fully aware of the Room Service and other outlets menu answers questions on menu selections communicates with the kitchen regarding menu questions and product availability
- Uses proper telephone etiquette
- Keeps concerned departments informed about the guest allergies and food preferences
- Accurately records prechecks and picksup all food and beverage orders
- Update the hotel software with guest preference likes and dislikes on to the guest profile section
- Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
- Serves guests their food and beverage in prompt courteous manner as per the standard sequence of service
- To have a full knowledge of the food & beverage items & their specifications menu prices recipes and style of service etc.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives
- Assist in carrying out scheduled inventories of products and operating equipment
- Ensure to have minimum wastage and breakage
- Ensure communication between Kitchen Order taker and room service or butler team members
- To ensure a very good relationship between the Operations floor the Kitchen & Front of the House
- Follows all the guest needs until they are completed to the total guest satisfaction
- Serves the guests in a calm discreet and courteous manner respecting timing standards
- Maintain cleanliness of work areas crockery ware glass ware etc. throughout the day.
- Keep updating your team leaders for the perishable & nonperishable store items requisition as per the operational needs.
- Proper handover should be given to other shifts regarding advance breakfast lunch and dinner.
- Proper handover of wake up calls along with the tea/coffee order
Other Responsibilities
- Be fully conversant with all departmental Fire Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Accor Health Safety and Environment policies maintain procedures to minimize our impact on the environment and prevent pollution.
Qualifications :
- Degree in Tourism & Hospitality Management
- Maintain highest standards and quality of services.
- Minimum 2 years experience on similar role in 5 star hotel
- Fluent in the national language business English (written/oral) additional language (i.e. French Arabic Russian) would be an added advantage
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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