Duty Managers
Duty Managers
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Review and update the logbook.
- Check equipment and work setups.
- Maintain a smart appearance be wellgroomed and keep a friendly cheerful disposition at all times.
- Oversee daily operations and ensure smooth workflow.
- Report regularly to supervisors or the night manager (if on shift).
- Monitor employee performance and provide coaching and necessary training.
- Handle guest complaints take immediate action to ensure satisfaction and inform the manager when needed.
- Implement and coordinate OSM (Operational Standards Manual) procedures in line with the companys values and core behaviors.
- Follow emergency procedures including fire and first aid protocols.
- Be fully aware of daily activities and have knowledge of the hotels products and facilities.
- Ensure that the panic report is printed at least twice during the shift.
- Prepare for daily arrivals including room allocation and handling special guest requests.
- Ensure VIP rooms are ready communicate with housekeeping and F&B and handle all related tasks prior to VIP arrival.
- Take responsibility for the shift ensuring support for the reception team and resolving issues promptly.
- Perform checkin and checkout for VIP guests and Accor members during work hours.
- Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals.
- Monitor online guest reviews (Tripadvisor Booking.com etc.) investigate issues and respond accordingly.
- Attend important meetings such as credit and revenue meetings when requested.
- Manage financial tasks like cashiering foreign exchange transactions night audits and guest settlements upon departure.
- Provide smooth friendly service to guests and respond promptly to requests and inquiries.
- Handle walkin reservations and process phone reservations when the reservations department is closed.
- Issue guest room key cards and ensure effective security measures.
- Check the Paymaster daily and provide feedback to the Rooms Division Manager.
- Encourage the team to upsell rooms and breakfast daily sharing results and feedback.
- Train new reception staff and ensure that Opera V9 is used for system training.
- Maintain a daily courtesy call sheet sharing feedback and actions with the manager.
- Coordinate with various departments (Front Office Housekeeping F&B) especially with the General Manager regarding VIP and important guests.
- Carry out any additional tasks assigned by the management during working hours.
- Perform duties in accordance with Mvenpick Hotels & Resorts core behaviors: Trust Relationship Entrepreneurship and Drive.
- Assist other hotel departments when needed during duty hours.
Qualifications :
- Experience in a similar role within hospitality.
- Strong leadership and communication skills.
- Proficient in hotel management software (e.g. Opera PMS).
- Ability to handle guest complaints and solve problems efficiently.
- Fluent in English (spoken and written)
- Ability to work under pressure and manage shifts including weekends and holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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