Customer Service Coordinator
Customer Service Coordinator
Posted on :
20-11-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
20-11-2024
Job Description
Position
Bilingual Customer Service Coordinator
Summary
A worldwide logistics company is seeking a seasoned Customer Service Coordinator to manage Air and Ocean Import or Export shipments. The role involves ensuring seamless customer service accurate shipment processing timely deliveries and resolving issues efficiently. This position is within the Import or Export department of "super" or "large" branches in the International Division. Must be fluent in English and Japanese.
Essential Duties
Act as the primary point of customer contact in the assigned account:
Working Hours Working style
Monday Friday; 8:00 17:00
OnSite
Woking Location
Torrance CA
Salary/Benefit
$37437 $58599/year DOE; NonExempt
Saturdays Sundays and major US Holidays
Qualifications
Bilingual Customer Service Coordinator
Summary
A worldwide logistics company is seeking a seasoned Customer Service Coordinator to manage Air and Ocean Import or Export shipments. The role involves ensuring seamless customer service accurate shipment processing timely deliveries and resolving issues efficiently. This position is within the Import or Export department of "super" or "large" branches in the International Division. Must be fluent in English and Japanese.
Essential Duties
Act as the primary point of customer contact in the assigned account:
- Primarily responsible for providing effective customer service for all internal and external customers by utilizing indepth knowledge of operational (import or export) processes.
- Manage customer relationship in assigned accounts.
- Proactively provide shipment status and notify customers of any delays regarding arrival delivery or dispatch of shipments.
- Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.
- Proactively ensure current pricing information is available for all shipments before making necessary bookings.
- Coordinate with overseas offices agents customers and domestic vendors for timely shipments in assigned accounts.
- Address customer concerns trouble shoot errors provide timely feedback on service failures and follow up on escalations.
- Review exception reports regularly identify and resolve discrepancies.
- Provide backup support in assigned departments
Working Hours Working style
Monday Friday; 8:00 17:00
OnSite
Woking Location
Torrance CA
Salary/Benefit
$37437 $58599/year DOE; NonExempt
- Medical Dental and Vision beginning the 1st of the month following start date
- 401k with a company match
- Flexible Spending Accounts
- Life and Accidental Death & Dismemberment Insurance
- Short & Long Term Disability Tuition Assistance Program Commuter Benefits vacation and more.
Saturdays Sundays and major US Holidays
Qualifications
- High School Diploma plus three more years’ related experience in air and ocean Import or Export operations is required.
- Knowledge of import /export regulations domestic transportation modes and providers is required.
- An equivalent combination of education and experience may be considered.
- Must be bilingual in Japanese and English.
- Experience providing customer service to internal and external customers including meeting quality standards for customer services.
- Knowledge of import and export regulations domestic transportation modes and providers.
- Must be able to work independently with minimal supervision depending on oneself to complete objectives and determining when escalation of issues is necessary
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
- Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
