Quality Assurance Manager

Roles and responsibilities

• You will manage operations that are fiscally and ethically viable, and in accordance with the terms contracts agreed with contractors.
• You will work collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
• You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.
  

Create Opportunity For Our People To Excel

• You will develop effective working relationships with internal and external stakeholders and seek opportunities to implement improved working practices.
• You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace Group, the Centres of Excellence, Mace Way Control Centre and Knowledge Hub.
• You will use problem solving and analytical skills for resolving contract and procurement issues within the consultancy practice.
  

You’ll Be Responsible For

• Reviewing the existing quality management system (QMS) and recommend to the client modifications required to ensure the QMS is robust to meet the best of class finishes of an asset of a similar scale.
• Reviewing the existing Inspection protocols and recommending the client modifications required to ensure the protocols implemented meet the expectations of the product delivered at the site.
• Preparing the non-compliance (NC) SOP (standard operating procedure), monitoring the implementation of SOP and subsequent corrective actions undertaken by the agencies. With the objective of identifying the root cause of the problem, ways to reduce the turn-around time (TAT) from closing a NC and an overall reduction in both the typology and frequency of NC being generated.
• Undertaking regular site visits to monitor quality adherence and inspection protocols.
• Submitting a fortnight report to clients to apprise them on the various issues mentioned above, potential roadblocks and recommended mitigation measures.
  

You’ll Need To Have

• Recognised degree in Engineering/Science.
• Extensive of professional experience in the QA/QC field for workplace fit-out projects or similar.

Desired candidate profile

Technical Expertise:

Proficiency in quality management systems (e.g., ISO 9001, Six Sigma, Lean).
Familiarity with quality testing methodologies and tools.
Strong analytical skills to assess data and identify trends.
Leadership and Team Management:

Ability to lead, mentor, and motivate QA teams effectively.
Strong decision-making skills to address quality-related challenges.
Communication:

Excellent verbal and written communication skills to collaborate with teams and present findings to stakeholders.
Ability to explain technical concepts to non-technical audiences.
Problem-Solving:

Strong critical-thinking skills to identify and resolve quality issues efficiently.
Innovative mindset to develop creative solutions to quality challenges.
Attention to Detail:

High level of precision in reviewing products, processes, and documentation.
Project Management:

Ability to manage multiple quality initiatives simultaneously and meet deadlines.
Customer and Market Focus
Customer Satisfaction: Ensure that products and services consistently meet or exceed customer expectations.
Market Standards: Stay updated with industry trends, standards, and innovations to maintain a competitive edge in quality assurance practices.