IT Help Desk Analyst
IT Help Desk Analyst
Posted on :
13-10-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
13-10-2024
Job Description
Job Title: IT Help Desk Analyst (Hybrid)
Location: Mechanicsville VA
Duration:6 Months
Job Type: CorpCorp / 1099 / Contract W2
Rate: $30/hr on 1099
Client: State of Virginia
Interview Type: Webcam
Note: Candidate MUST be willing to work night shifts and weekends
Job Description:
- Able to Identify research and resolve technical and procedural issues.
- Respond to telephone calls emails tickets and personnel requests for technical support.
- Documents tracks and monitors issues/tickets to ensure a timely resolution.
- Escalate unresolved issues/ticket to Tier II/III support.
- Must read and comprehend technical procedures and Standard Operating Procedures (SOPs).
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Must be able to work in a team environment.
- Must be customer service focused.
- Work independently and proactively with minimal supervision/direction.
- Flexible and able to adapt to a rapidly changing environment.
- Must be able to work flexible shift schedules to include nights weekends and some holidays.
MINIMUM QUALIFICATIONS AND TECHNICAL SKILLS
- Technical problem resolution judgment and decisionmaking skills.
- Strong analytical interpersonal and written/verbal communication skills.
- Two years of technical customer service experience or equivalent education.
- Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member.
- Flexible and able to adapt to a rapidly changing environment.
- Ability to communicate well and work independently with minimum supervision.
- Willingness to learn new technologies dive into challenges and take direction.
TECHNICAL SKILLS
- Strong understanding of computer systems including hardware and software and networks.
- Excellent analytical abilities to identify diagnose and resolve customer call and email issues.
- Strong problemsolving abilities with skills in analyzing and resolving technical issues.
- Correctly log and escalate queries in incident management system.
- Monitor open issues keep users informed of status.
PREFERRED QUALIFICATIONS
- Degree in a relevant field preferred or equivalent relevant experience in IT support.
- ITIL certification preferred
- Network A or Security Certification preferred.. Experience with Ticketing Systems (ServiceNow preferred).
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Tier 1 Help Desk Support
Required
3
Years
Help Desk Ticketing Systems
Highly desired
3
Years
Hardware/Software Troubleshooting
Required
3
Years
Customer Service/Retail Support
Desired
2
Years
Remote Support Tools
Highly desired
3
Years
A ITIL Security or Network Certification
Nice to have
0
Degree in Relevant Field or equivalent experience in IT Support
Nice to have
0
Strong communication skills creative problem solving highly organized
Required
0
Recruiter Details:
Recruiter Name: Lokesh at gsksolutions dot com
Contact Number: Eight three two Nine nine zero Two four two six
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
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