Customer Service Advisor With Dutch
Customer Service Advisor With Dutch
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Job Description
Job Title: Customer Service Advisor with Dutch (Travel Industry)
Location: Katowice Poland
Work Model: Onsite
Start Date: October 21 2024
Who are we
Cross Border Talents is a global recruitment agency connecting skilled professionals with exciting job opportunities across industries and borders. We are currently seeking a Dutchspeaking Customer Service Advisor for one of our key partner companiesTrip.com a leading global travel company.
About the role
This position is perfect for those who are passionate about travel and love to help others navigate their journeys. As a Customer Service Advisor you will be the goto person for travelers needing assistance with their bookings travel changes and other inquiries. You will play a key role in ensuring that customers travel experiences are smooth and stressfree.
Key Responsibilities:
- Respond to customer inquiries through phone chat and email (both inbound and outbound).
- Assist customers with travelrelated issues such as booking changes (time destination personal information).
- Advise customers and partners on flight details pricing fares rules and online services to support the success of Trip.com.
- Handle cancellations and process refunds in accordance with company policies.
- Collaborate with a dynamic team in an international environment.
What you bring:
- Language Skills: Dutch (C1) and English (B2) proficiency (spoken and written).
- Technical Proficiency: Good knowledge of MS Office web browsers and general computer skills.
- People Skills: Positive energy a passion for helping others and great communication skills.
- Experience: Previous experience in customer service digital platforms or CRM tools is a plus but not required.
What we offer:
- Competitive Salary: 9000 PLN gross per month.
- Employment Terms: Fulltime position with a labor contract (160 hours/month). The initial contract is for a 3month probation period with paid training starting from day one.
- Benefits:
- Private medical care (Luxmed).
- Group insurance and access to a sports and leisure program (MyBenefit).
- Social activities team events and celebrations.
- An international and dynamic work environment with plenty of opportunities for growth and career advancement.
Location:
Our office is located in the heart of Katowice at ZabrskaKatowice offering a vibrant and dynamic workplace within one of the fastestgrowing cities in Poland.
Ready to embark on this exciting journey
If youre passionate about travel customer support and thrive in a fastpaced international environment this is the perfect role for you!
How to apply:
Submit your CV today to join our team!
Remote Work :
No
Employment Type
Full Time
