Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a skilled and detailoriented Medical Virtual Assistant to join our client s team at G4 Athlete. This fulltime remote position will involve assisting with administrative and operational tasks related to our client s physical therapy practice. The ideal candidate will be proactive organized and comfortable working in a virtual environment while supporting staff and patients.
About our client:
G4 Athlete is a privately owned physical therapy practice with over 32 years of experience in the industry. Located near Seattle WA we are dedicated to providing exceptional care and service to our patients. Our mission is to motivate elevate and empower those we serve driven by our core values of Team Inspirational Development and Excellence. We pride ourselves on our personal touch outstanding customer service and high level of expertise.
Responsibilities:
Appointment Management: Confirm patient appointments manage the appointment calendar and handle rescheduling as needed.
Patient Communication: Respond to patient inquiries via phone and email provide instructions and offer excellent customer service.
Patient Records & Privacy: Maintain accurate patient records ensure patient confidentiality and comply with privacy regulations (HIPAA).
Insurance Coordination: Verify insurance coverage obtain preauthorizations explain benefits to patients and liaise with insurance providers.
Telehealth Coordination: Manage telehealth appointments and ensure a seamless virtual care experience for patients.
Therapist Schedule Coordination: Work closely with medical staff to coordinate daily schedules send appointment reminders and assist with referrals from other healthcare providers.
Patient Outreach: Send personalized communications exercise and treatment plans and respond to frequently asked questions (FAQs).
Invoicing & Billing: Generate and send invoices handle patient payment posting (experience with Therabill is a plus).
Documentation & Data Entry: Maintain electronic medical records transcribe therapistpatient interactions prepare documents and manage email correspondence.
Additional Administrative Tasks: Maintain a waitlist for appointments assist with basic report generation and perform other data entry tasks as needed.
Requirements
Previous experience in a medical administrative role (medical assistant medical receptionist or similar) is preferred.
Familiarity with WebPT EMR and Therabill for patient payment posting is a plus.
Strong communication skills both written and verbal.
Ability to manage multiple tasks and prioritize effectively.
Excellent organizational skills and attention to detail.
High level of professionalism and commitment to maintaining patient confidentiality.
Comfortable with remote work and proficient in using virtual communication tools.
Knowledge of insurance verification and preauthorizations is a plus.
Ability to work collaboratively with a team and contribute to a positive patient experience.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
