Customer Relations Agent

Your team

You will be part of the Customer Operations team at Teya. A strong and talented team that is passionate energetic and always curious! Our members rely on our expertise and readiness to get the most out of the financial services we offer. You will help the Iceland Customer Operations team to grow and at the same time help build the future of the company! 

Your mission

The mission of our Customer Operations Agent is to provide the highest quality service possible for our members. We want to offer a personalised experience to our members delivering excellence with each interaction. Being a datadriven company we are working towards having the ability to predict the probability of occurrence of certain problems and solve them before they impact the members activities. You will receive general training that will allow you to successfully carry out the tasks of each avenue. However two factors influencing the path taken include: (1) your personal preference; (2) where the business sees your strengths can be better leveraged. We also want you to consistently exceed their expectations and make them feel cared for as they never have before. You will be assisting our members using our acquiring product by using various communication channels (such as phone email online chat). You will become the voice of our customers and your feedback and suggestions will be key in driving developments in other teams!

Your role rests on two main pillars:

Providing Excellent Service

When members are faced with problems the customer operations agent needs to provide the solutions. This means that they must be equipped with an indepth understanding of our offering and product range alongside possessing the technological aptitude to handle incoming support requests through our systems.

Managing Member Relationships

Everything we do at Teya is done with one shared goal providing the greatest value to our members. With that in mind the role played is central as they are going to be the spokesperson of our members. It is of great importance to us to feel their struggles firsthand so that we can come up with a solution as fast as possible.

Your story

We are looking for someone who is diligent and thorough in their work has exceptional social skills strives to improve our processes continuously and is always eager to listen to and understand the challenges faced by our members;

We are looking for someone who aims for the impossible delivers outstanding results and has a strong teamworkoriented mindset. You will need to be flexible a quick learner someone who is not afraid to take complete ownership of their role;

Techsavviness will be a great advantage in this role;

Experience in the payment industry is preferable;

You are eager to learn and grow with us as well as contribute with your own expertise to meet our members needs;

You love helping others and are willing to go the extra mile for our members;

You have strong communication skills and are fluent in Icelandic and English

Teya is for forwardthinkers and changemakers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build highperforming teams were always looking for people with diverse backgrounds and experiences to join us.

All CVs and supporting documents must be submitted in English.

Remote Work :

No

Employment Type :

Fulltime