Supply Chain Field Support Agent
Supply Chain Field Support Agent
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Job Description
Your team
You will be part of the Customer Operations team at Teya. A strong and talented team that is passionate energetic and always curious. Our merchants rely on our expertise and readiness to get the most out of the financial services we offer. You will help the Iceland Customer Operations Team to grow and at the same time help build the future of the company.
Your mission
As a Field Support & Supply Chain Agent at Teya you will play a crucial role in providing technical and administrative support to our customers. Join our team and contribute to Teyas commitment to exceptional service and innovative solutions.
Responsibilities
Customer Support:
- Support customers through technical and administrative activities ensuring their needs and concerns are promptly addressed.
- Provide a high level of customer service establishing Teya as a reliable partner in their business success.
Technical Assistance:
- Troubleshoot or replace customer hardware ensuring seamless operation and minimizing downtime for our clients.
- Provide technical direction to both the team and customers offering expertise and guidance.
Service Reporting:
- Prepare and submit comprehensive service reports documenting activities and ensuring transparency in customer interactions.
Training Participation:
- Actively participate in the training of team members and customers sharing technical knowledge and best practices.
Qualifications :
Qualifications
Customer Service Excellence:
- Demonstrates a strong customer service attitude prioritizing customer satisfaction.
Interpersonal Communication:
- Proficient in interpersonal communication skills to effectively engage with various stakeholders.
Drivers License:
- Possesses a valid driving license for field support responsibilities.
Team Collaboration:
- Works effectively in a teamoriented environment contributing to collective success.
Continuous Improvement:
- Embraces a mindset of continuous improvement seeking ways to enhance processes and outcomes.
Adaptability to Pressure:
- Thrives in highpressure situations maintaining composure and efficiency.
Learning Agility:
- Enthusiastically embraces learning opportunities and welcomes new challenges.
Bilingual Skills:
- Fluent in both Icelandic and English for effective communication.
Additional Information :
The Perks
- Flexible working hours;
- Subsidized lunch in the canteen;
- Health grant and other grants through SSF union;
- Work computer;
- Excellent morale and an active employee association
Teya is for forwardthinkers and changemakers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build highperforming teams were always looking for people with diverse backgrounds and experiences to join us.
All CVs and supporting documents must be submitted in English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
