Sr Manager Collections Partnerships
Sr Manager Collections Partnerships
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Salary Not Disclosed
1 Vacancy
Job Description
Role Purpose:
The Global Customer Financial Operations is a hybrid shared services organization that oversees the global ordertocash functions for the NBCUniversal Media LLC company which include Ad Sales TV Distribution Universal Pictures International Universal Products & Experiences and many other major divisions. The mission of GCFO is to facilitate sales accelerate cash flow mitigate risk and provide customer service excellence.
The Senior Manager Customer Financial Partnerships is the lead customer liaison on behalf of GCFO with both external advertising agencies or clientsdirect and internal Sales leadership and manages a large and diverse accounts receivable portfolio with a clientfocus mindset on achieving optimal customer onboarding experience credit evaluation collections and dispute management. This role is responsible for performing complex credit evaluations and decisioning on new and existing customers.
The successful candidate will have strong relationship building skills with the ability to negotiate and persuade when necessary has the ability to work independently as well as part of a large global team. In addition this candidate will have a teamfirst mindset with a desire to ensure alignment with your crossfunctional colleagues and a natural curiosity to getting answers to questions especially through data analysis. The ideal candidate will be detailoriented with a solid working knowledge of billing cash applications credit rules and policy collections and internal controls. Additionally this individual must thrive on process improvement and enjoy working in a challenging fastpaced environment.
Responsibilities:
- Manage and drive performance of up to two managers.
- The Sr. Manager is accountable for ensuring the integrity of active customer master data and compliance of AML/KYC policies. Manage customer account portfolio to continually achieve operational excellence and drive continuous improvement for collections customer service and process improvements.
- Perform due diligence to ensure compliance to NBCUs liability billing or payment terms. Facilitate sales through creative and collaborative solutioning with Sales and Legal.
- Identify recommend and support optimization efforts through continuous improvements and technology enabled solutions (e.g. RPA). Participate in process automation projects by assisting with analysis UAT testing communicating results.
- Grow customer relationships externally and internally with all levels of interdependent ordertocash teams. Collaborate with cross functional stakeholders and BPO to enhance Credit & Collection strategies improve collection processes resolve disputes and customer service issues to help ensure highperformance outcome.
- Collaborate with the Credit Risk Team on performing financial and credit analysis regarding new customer applications past due accounts high risk customers and other financial impact areas.
- Perform data analytics and present key business insights to influence customer and sales leadership on process improvements to effect efficiencies and provide better customer experience. Ability to think strategically act operationally manage risk and align future direction with priorities.
- Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship.
- Develop collections strategy leveraging predictive analytics credit risks scores and historical data to proactively achieve optimal collections on vast portfolio.
- Prepare monthly cash forecasts and variance analysis.
- Obtain customer payment commitments and identify root cause of issue impeding collections.
- Timely resolve complex disputes with crossfunctional teams.
- Provide exceptional customer service and timeliness when addressing inquiries. Combine the ability to get into the weeds and partnerships with management team in developing bestinclass strategies for the organization.
- Lead BPO in researching and resolving cash application queries and reconciling cashinadvance accounts. Assist with upskilling and hands on coaching.
- Contribute to the department through thoughtleadership; be an active participant in internal education and opportunities to improve process and/or system efficiencies.
- Ability to analyze financial data and prepare financial reconciliations schedules.
Qualifications :
Basic Requirements:
- Bachelors degree in Accounting Finance Business Administration or related field
- 8 years credit and collections experience preferably media industry and/or shared services model
- Expertise in evaluating complex credit profiles scores and financials and providing defensible credit decisions
- Advanced Excel skills with experience and comfortability with mining data and analysis
- Excellent organizational skills
- Proven ability to thrive in a fastpaced environment and agility to pivot as needed
- Extensive knowledge of key performance indicators in ordertocash processes
- Solid experience in customercentric role building relationships both internally and externally
- Proven capacity to sift through complex AR and risk data perform analysis and identify relevant and meaningful insights
- Demonstrated process improvement experience in ordertocash
- Knowledge of bankruptcy law and proactive measures in credit and collections management to avert bad debt and preference claim
- Exceptional written and verbal communication skills
Desired Characteristics:
- Highly resourceful with the ability to problem solve issues that may arise
- Knowledge of information technology tools for a high transaction environment (e.g. RPA BOTs)
- An ability to quickly build relationships with a variety of stakeholders both internal and external
- Desire to promote a positive culture
- Proficient with ERP systems SAP preferred and Salesforce
- PowerPoint a plus
This position has been designated as hybrid generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100000 $135000 (bonus eligible).
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
