ServiceNow Staff Software Engineer

The ServiceNow Staff Software Engineer will be a technical leader responsible for the architecture design and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners solution and product leads business analysts developers scrum leads project managers and other platform stakeholders. The Staff Software Engineer will apply sound architectural and design principles to devise innovative reusable reliable and secure solutions to meet complex business requirements. 

Responsibilities:

• Perform architecture design development and configuration of a variety of areas including but not limited to Service Portal Service Catalog Incident Problem Change Knowledge Release / SDLC Asset Management Configuration Management (CMDB) Project Timecards Mobility Reporting & Performance Analytics. 
• Collaborate with a global team to scope and design solutions for documented business and technical needs with an emphasis on / preference for minimizing customization. 
• Design technical solutions to address complex requirements evaluate alternate solutions identify the best option and implement the solution. 
• Design develop and configure workflows forms scripts and underlying logic using Scrum / Agile methodologies. 
• Formulate and implement a quality assurance strategy with solutions for unit system integration regression and user acceptance testing. 
• Create and execute automated test scripts using ServiceNows Automated Test Framework (ATF).  
• Develop detailed architecture design and coding standards for the development teams to follow. Lead design and code walkthroughs. 
• Deploy the solution in Production and provide post golive hypercare.  
• Analyze troubleshoot and remedy identified system issues. 
• Participate actively in automation efforts on the platform. 
• Establish the creation of standard artifacts best practices standards and learning plans. 
• Participate in the agile process to resolve technical impediments and assist in user story definition and sizing. 
• Coach and oversee the activities of ServiceNow Development resources based offshore. 

Qualifications :

Basic Requirements:

• Requires a bachelors degree in Computer Science Information Technology or related areas. In lieu of Bachelors degree extensive familiarity with the fields concepts practices and procedures is required 
• 8 years of experience working with IT Service Management solutions in an enterprise environment 
• 6 years of ServiceNow architecture design development implementation and configuration experience 
• Strong understanding of the ServiceNow Application Suite covering ITSM ITOM and ITBM areas  
• Experience working with web technologies (HTML CSS JavaScript AngularJS XML SOAP REST Jelly etc.) 
• Strong grounding in fundamentals of web application development (identity security etc.). 
• Experience working with Shell Scripting and Mid Server Service Administration. 
• Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Engine (IRE) for data ingestion. 
• Experience working with structured data schema and databases. 
• Experience integrating internal and external (SaaS based) applications using RESTful APIs OAuth 2.0 and GraphQL 
• Exposure to Identity Management and Single Sign on/Active Directory integrations. 
• Experience with Agile and Scrum development approaches 
• Ability to understand complex business needs and adapt appropriately 
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform 

Desired Characteristics:

• Certified ServiceNow Master Architect or Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist or Certified ServiceNow Administrator 
• ITIL v3 or ITIL 4 Certification or equivalent practical experience 
• Relevant software development certifications. 
• Experience maintaining version control systems (Git etc.) 
• Experience with Automation and DevOps Practices 
• Comfortable leading in both technical and organizational contexts 
• Ability to communicate effectively both written and verbally to stakeholders and developers 
• Ability to build effective crossfunctional relationships in support of delivering enterprisewide solutions 
• Ability to execute within a fastpaced agile process 
• Experience working with large global / multinational corporations 

Additional Requirements:

• Fully Remote: This position has been designated as fully remote meaning that the position is expected to contribute from a nonNBCUniversal worksite most commonly an employees residence.

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130000 $190000 (bonus eligible)

We are accepting applications for this position on an ongoing basis.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .

For LA County and City Residents Only:  NBCUniversal will consider for employment
qualified applicants with criminal histories or arrest or conviction records in a manner
consistent with relevant legal requirements including the City of Los Angeles Fair Chance
Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.