Duty Manager
Duty Manager
Posted on :
02-01-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The Duty Manager ensures smooth operations of the Front Office department providing exceptional guest service and resolving issues promptly. This role involves overseeing daily activities coordinating with other departments and maintaining a high standard of hospitality.
Key Responsibilities:
Guest Relations:
- Welcome and assist guests ensuring their needs are met.
- Handle guest complaints feedback and special requests professionally.
Operations Management:
- Supervise the Front Office team including receptionists concierge and bell staff.
- Ensure checkin/checkout processes are efficient and seamless.
- Monitor lobby activities and maintain a high level of service quality.
Team Leadership:
- Train guide and motivate staff to deliver excellent customer service.
- Schedule shifts and manage staff rosters.
Problem Resolution:
- Act as the point of contact for emergencies or operational issues.
- Resolve conflicts and ensure guest satisfaction.
Reporting and Coordination:
- Communicate with other departments (Housekeeping F&B etc.) to fulfill guest requirements.
- Prepare daily reports and share operational insights with senior management.
Skills:
- Proficiency in hotel management software.
- Ability to manage stress and multitask in a fastpaced environment.
Qualifications :
- Bachelors degree in Hospitality or a related field.
- Proven experience in front office operations or a similar role.
- Strong leadership communication and problemsolving skills.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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