Director of Front Office

What youll do. 

• Youll manage the day to day front office operations of the hotel 
• Lead and inspire your team to ensure a high level of engagement and exceptional individual service style 
• Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of the operation 
• Role model The Hoxtons values and behavior 
• Monitor quality in a systemic manner 
• Contribute to the annual budgeting process 
• Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity 
• Monitor the performance of the team and give regular feedback through meetings and appraisal methods 
• Ensure all members of the team follow the rules do their best for The Hox and love their jobs 
• Oversee departmental scheduling hiring and performance management 
• Responsible for the management of the overnight team ensuring that all night audit procedures are monitored and figures and supporting documents are given to the Finance team 
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments 
• Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy. 
• Set ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels 
• Responsible for oversight of guest feedback reporting mystery shop reports and operational department responses 
• Manage all costs related to the front office department to agreed budgets and forecast levels 
• Responsible for the control and management of the hotel retail ensuring all orders are monitored and all monthend figures are compiled and sent to financial team. 
• Oversee the inventory control of the retail and Breakfast Bag program ensuring all orders made sales are logged and we are prepared for the monthly stocktake 
• Oversee payroll for all Front Office team members 
• Youll be handson and willing to regularly work both front and back of house maintaining lobby presence spending time with guests and team members alike 
• Youll take safety seriously and follow all fire & security  
• Run the show in the absence of the General Manager 

Qualifications :

What were looking for 

• You have several years of Front Office experience including leading a diverse team 
• You are scarily organized and goal focused 
• You have a keen eye for detail and love to share your notes and feedback 
• You know how to crack the whip but make people feel good at the same time 
• Youre a natural host and can make guests and team members feel at home in our hotel 
• Youre an Opera wiz  
• Youre a great schedule maker and a payroll pro youll make sure we have the right team in place at the right time  
• Youre looking for a place where you can be you; no clones in suits here 
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience 
• We leave our egos at the door and help get shit done 
• Youre up for doing things differently and trying (almost) everything once  
• Youre flexible and open to lending a hand where needed 
• You want to join a team that works hard supports each other and has fun along the way 

Additional Information :

Whats in it for you 

• Become part of a team thats very passionate about creating great hospitality experiences.  
• Competitive salary.  
• 22 days of paid time off and holidays plus a comprehensive insurance benefits package.  
• Food on us during your shift.  
• Enjoy a free night at The Hoxton when you first start with us.  
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.   
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.  
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.  
• Join an innovative fastgrowing international group that is shaking things up on the hospitality scene.  
• Excellent discounts across The Hoxton and the global Ennismore family.  

More about us.

The Hoxton is a series of openhouse hotels each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch weve never just been about offering a bed for the night. We want to be more than that: proving style doesnt need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant welcoming public spaces.

The Hoxton Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.  True Facts.

Remote Work :

No

Employment Type :

Fulltime