Specialist USH Learning

We are looking for a Specialist of Learning to drive and support the daytoday Team Member experience for OntheJob Training and other specific training needs of the Theme Park and City Walk. The ideal candidate will have a strong track record of operational training within the hospitality industry. Youll need to be innovative agile and always seek to push the boundaries of the status quo. However you must also have a relentless focus on practical application that is grounded in the realities of what our Team Members face daytoday.

We believe that our Team Members and Leaders are our greatest strength. As the Learning and Organizational Development team we strive to empower and unlock the potential in every Team Member at USH by developing and delivering highimpact programs experiences and initiatives.

At the core of this role you will:

Work with the Manager of Learning to develop and deliver BestInClass learning solutions that meet the needs of the business.

This position supports the development of frontline lead and supervisory training programs and initiatives for new hire onboarding and specific training needs.

Partner with broader L&OD team programs (Talent Development Organizational Development etc.) to leverage their assistance and input on learning solutions.

Key Responsibilities:

• Participates in identifying learning needs through use of needs assessments data analysis and field research to support USH frontline learning solutions.
• Designs and customizes program materials including facilitator guides participant workbooks presentations and job aids.
• Incorporates ongoing evaluation information into class materials on a continuous improvement cycle.
• Researches and customizes new learning solutions not limited to instructorled online learning and onthejob learning.
• Ensures training materials are updated relevant and support current Standard Operating Procedures.
• Oversees the certified trainer development program (selection criteria skill development/evaluation) for assigned client group(s).
• Partners and supports client with special employee engagement and development initiatives.
• Lead mentor and oversee a team of trainers responsible for delivering the OJT program as a means to drive quality and consistency of learning.
• Facilitates other learning programs as assigned by Director or Manager.
• Perform other duties as assigned by the Director or Manager.
• Flexibility with their schedule with availability to work on weekends holidays and nights as required by the Manager of Learning & Development

Qualifications :

Basic Requirements:

• 2 years of relevant work experience in learning and training.
• Bachelors degree in business Communications Hospitality or related area.
• Endtoend program management skills from needs assessment design development and facilitation.
• Advanced experience with Canva Articulate and Microsoft Office Suite.
• Experience with HR analytics and reporting with introductory knowledge of visualization tools (e.g. Power BI) and other businessrelated data analysis strategies.
• Demonstrated ability to work with large groups of people while upholding guest service standards and maintaining composure.
• Must be able to flex their schedule as needed to be available to work on weekends holidays and nights as required by the Manager of Learning & Development.
• Must be able to work in a busy outdoor theme park environment as well as in an office.

Preferred Qualifications:

• Previous experience in Hospitality Theme Park or Retail training.
• Excellent written and verbal communication skills.
• Strong training and presentation skills.
• Demonstrated solid instructional design experience.
• Proven experience building scalable global onboarding programs for various audiences. (Team Members managers etc.)

Additional Requirements:

• This position has been designated as hybrid generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $68640 $75000

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .