Coordinator Partner Services - NBC Sports Next

NBC SPORTS NEXT 

NBC Sports Next is where sports and technology intersect. Were fueled by our mission to innovate create largerthanlife events and connect with sports fans through technology.Were a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media. 

At NBC Sports Next weequip more than 30MM players coaches athletes sports administrators and fans in 40 countries with more than 25 sports solution products includingSportsEngine the largest youth sports club league and team management platform; SportsEngine Play the first ever streaming service for youth and amateur sportsGolfNow the leading online tee time marketplace and provider of golf course operations technology; andGolfPassthe ultimate golf membership that connects golfers to exclusive content tee time credits instructional content and more. 

Come join us as we work together as one team to innovate and deliver whats Next.  

Reporting to the Partner Care Manager this position will be responsible for training supporting and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando FL.

Job Duties

• Partner Services is on the front line of our business so you will provide toptier service to all our platforms course partners.
• You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
• This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
• We pride ourselves on our teams speed accuracy resourcefulness and team culture.
• Our team constantly interacts with several other sales support and development teams to enhance processes and come up with new innovative solutions.
• Manage all internal request queues (Inventory Updates Marketing requests Promo Codes Project Cases etc.).
• Respond to inbound correspondence both through email and by phone from course partners related to the operations and administration of GolfNow on and as needed basis.
• Participate in outbound sales initiatives lead generation and projects as they arise.
• Become an expert in use of GolfNow Central GolfNows management software that powers the tee time inventory and information provided on GolfNow.com.
• Consistently hit metrics defined by cases closed accuracy client surveys leads generated and inbound/outbound calls.
• Conduct weekly Quality Assurance for other team members.

Qualifications :

Basic Qualifications

• Detailoriented selfstarter with outstanding interpersonal skills both verbal and written
• Ability to handle multiple projects simultaneously
• Time management  and communication skills
• Experience working with and on a team
• Computer/internet skills required (i.e. Excel Google Docs)

Desired Qualifications

• Bachelors degree preferred
• 1 years of customer service and/or technology experience
• Familiarity with SalesForce.com desired
• Knowledge of golf preferred with previous experience in golf and technology products strongly desired
• Advanced problemsolving and analytical skills a plus
• Business acumen or sales experience

Additional Job Requirements

• Willingness to work overtime and on weekends sometimes with short notice.
• Hybrid: This position has been designated as hybrid generally contributing from the office a minimum of three days per week.
• Must be willing to work in Orlando FL office

Additional Information :

As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .