- Conduct Care Professional Support Visits and complete ongoing competencies.
- Create update and audit client care plans and assist with digital care planning.
- Support with client enquiries consultations and the management of the care journey where required.
- Maintain accurate client and Care Professionals records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients their families and other professionals involved in their care.
- Support and mentor Care Professionals.
- Schedule day to day changes to support with short notice sickness.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Participate in oncall duties as required. Compliance with Home Insteads Equality Diversity and Equal Opportunities Policy.
- Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications :
- Level 3 NVQ in Health and Social Care or equivalent or willing to work towards.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.
- Carry out client visits where required.
Additional Information :
Must have a full UK driving license and means of transport if required within the territory to visit clients
Salary per annum 24250
Remote Work :
No
Employment Type :
Fulltime