Assistant Care Manager
Assistant Care Manager
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Salary Not Disclosed
1 Vacancy
Job Description
This is an exciting opportunity for a highly skilled experienced and motivated Assistant Care Manager / Client Manager with a strong leadership background and a passion for high quality care to join our care team based in North Wales. Due to an internal promotion we have the following position available.
Client Care Manager you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being part of a senior management team responsible for the efficient running of the business quality control managing the needs of the clients and daytoday management of internal staff and our Employees.
In this varied and challenging role you will be involved in:
Working closely with the Senior Management team maintain growth and development of a high quality private domiciliary care service for older people in the local area
Networking in the local community to raise awareness of the service
Promoting the highest standards of care and service
Overseeing Recruiting and training channels
Converting new client enquiries and supporting the coordination of staffing rotas.
Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly
Ensuring successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Promoting a positive culture in line with company ethos and values.
To be successful you will:
Have extensive care experience with excellent customer service and people management skills
Be commercially aware
Have strong influencing skills
Be able to demonstrate achievement of business growth targets
Have the ability to build good working relationships
Have strong organisation and planning skills
Have the drive and motivation to take on a broad role and develop our care services
Be able to work well and accurately under pressure whilst working independently with minimal supervision
Be flexible to meet the demands of the business including participating in an oncall rota.
Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.
Due to the need to support the OnCall function which may require you to support team members out in the field in emergency situations and also the requirement to travel throughout the community to conduct new client assessments you should have a driving licence and access to a vehicle.
The company is registered with Care Inspectorate Wales it is not essential that the successful candidate would hold the registration for the business.
Additional Information
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. We offer an attractive salary and a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.
Qualifications :
Qualifications
Valid Driving Licence
Customer service experience
Management skills
Minimum Level 3 in Health & Social Care or equivalent ideally Level 5 Leadership or Management
Leadership experience
Additional Information :
If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
