Client Care Coordinator
Client Care Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Care Coordinator is responsible for writing care plans and risk assessments attending service reviews and quality assurance meetings auditing client records and taking all actions needed for the provision of outstanding care to our clients. You will need to be able to develop excellent relationships with both clients and Care Professionals creating client care plans and supporting the Care Team by working with families professionals and other Care Professionals to achieve the very best outcomes.
You will be expected to:
Take client enquiries and attend client home visits
Prepare client records and write care plan and risk assessments
Audit client records and take appropriate follow up actions
Attend service reviews and quality assurance meetings
Support Care Professionals with in home visits
Develop excellent relationships with both clients and Care Professionals creating client schedules and records and supporting the Care Team by working with families professionals and other Care Professionals to achieve the very best outcomes.
Be responsive to changes in the care plan and liaise with relevant team members updating records as necessary
Provide timely response to client requests and ensure they are constantly updated with new and changing information
Provide out of hours on call assistance on a rotational basis a separate allowance is paid for this
Support delivery of care visits in times of need which may include out of hours
Qualifications :
You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing superior customer service.
You will have experience in delivering or managing /coordinating care planning and exceptional organisational skills
High levels of computer literacy with strong Word and Excel skills
A confident can do attitude with a genuine enthusiasm for working in a busy deadlinedriven team environment
A persuasive responsive and professional telephone manner; a smiling personality and empathy for others
An outstanding eye for detail and a right first time attitude
The ability to multitask and prioritise conflicting deadlines
The ability to make friends and influence people!
To have pride in your work; the want to work above and beyond and have high standards of commitment and achievement.
Additional Information :
If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.
Salary 28000 per annum to be discussed dependant on skills and experience
The role is 40 hours per week
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead South Manchester is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
