Business Process Manager - Renewals

We are looking for a Business Process Manager to join our newly formed Service Optimization team within Customer Success Strategy and Excellence. The ideal candidate will have a strong background in Renewals Management in software firms and will be equipped to lead the optimization and continuous improvement of our humanled customer renewal methodologies processes workflows and playbooks. They will bring handson field experience an indepth understanding of realworld challenges and a proven ability to drive change in renewal management engagement models. This role requires a professional with practical insights who can collaborate with crossfunctional teams to implement effective process improvements that enhance customer experience improve productivity and align with our business goals. 

If you thrive in environments where vision meets execution and have the passion to create scalable solutions from day one this is your opportunity to shape the future of our engagement models from inception to excellence. 

Key Responsibilities: 

FieldBased Process Optimization: 

• Leverage your field experience to analyze and optimize our existing business processes workflows and playbooks identifying inefficiencies and opportunities for improvement. 

• Lead process redesign and streamlining efforts based on handson knowledge of daytoday operations ensuring solutions are practical and deliver customer value. 

• Collaborate with Renewals Management operational teams to implement realworld solutions that directly address current pain points in workflows and procedures. 

Standardization & Documentation: 

• Develop and standardize processes ensuring alignment with best practices industry standards and CyberArks internal engagement models. 

• Document maintain and communicate clear accessible process guidelines and renewals management content pieces ensuring teams understand and adhere to best practices. 

Continuous Improvement & RealWorld Solutions: 

• Introduce continuous improvement strategies based on fieldtested methods and solutions that youve seen work effectively in practice. 

• Identify bottlenecks inefficiencies and areas for improvement using ontheground experience and communication with the Renewals Management teams to recommend realistic and achievable changes. 

• Document business requirements for systems and tools to improve efficiency for Renewal Operations and Business Application teams to execute. 

Collaboration with Field and Corporate Teams: 

• Work closely with field staff team leaders and crossfunctional teams to ensure process improvements are understood implemented and adopted smoothly. 

• Serve as a liaison between the field and corporate functions translating operational needs into scalable process solutions. 

Performance Tracking & Reporting: 

• Monitor KPIs (i.e. cycle time process efficiency and error rate) associated with Renewals  Management processes and make enhancements to deliver results that align with CyberArk business objectives. 

• Provide reports and insights on process performance focusing on improvements that have had a tangible impact on customer experience productivity and efficiency. 

Change Management in the Field: 

• Lead fieldlevel change management efforts by ensuring process improvements are practical widely adopted and supported by team leaders. 

• Leverage subject matter expertise to drive process updates and improvements. 

• Inform stakeholders about process updates and improvements. 

• Collaborate with GTM Customer Success Enablement teams and Customer Success functional leads to set enablement strategy and rollout plan for Service Optimization initiatives.   

• Provide onthejob support to help teams adapt to new processes and technologies minimizing disruption during transitions. 

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Qualifications :

Education: 

• Bachelors degree in Business Administration Operations Management Industrial Engineering or a related field. Equivalent field experience may also be considered. 

Experience: 

• Minimum of 5 years of field experience in Renewals Management within software industry with a deep understanding of realworld operations and business processes. 

• Proven track record of identifying implementing and managing process improvements. 

Skills: 

• Practical experience in workflow design analyzing and improving processes using diagramming or other methodologies. 

• Understanding best practices for Renewals Management execution including workflows within Salesforce. 

• Strong data analysis skills with the ability to track performance metrics and make necessary adjustments. 

• Strong leadership and communication skills with the ability to work effectively with field and corporate teams. 

• Ability to translate fieldlevel operational challenges into scalable process improvements. 

• A proactive handson problemsolving approach with the ability to adapt quickly to changes in operational demands. 

• Past experience with Salesforce Tableau Gong and/or Highspot preferred. 

Key Competencies: 

• FieldBased Problem Solving: Ability to assess operational workflows and implement solutions based on realworld experience. 

• Collaboration: Comfortable working with crossfunctional teams bridging the gap between field staff and corporate leadership. 

• Change Management: Experienced in leading process change in a field environment ensuring smooth transitions and staff engagement. 

• ResultsOriented: Focused on achieving measurable improvements in process efficiency directly impacting the performance of field operations. 

• Adaptability: Able to navigate the practical challenges of fieldwork and translate them into structured repeatable business processes. 

Additional Information :

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time. 

The salary range for this position is $91000 $126000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits. 

Remote Work :

Yes

Employment Type :

Fulltime