Food Beverage Team Leader
Food Beverage Team Leader
Posted on :
26-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Grosvenor Casino Walsall WS2 0LE
- Enthusiastically lead the Food and Beverage Team as and when required.
- Ensure that all departments are adequately resourced within required budgets.
- Assist in the training and induction of new team members and support the development of existing team members through training and coaching.
- Support the Food and Beverage Manager by reviewing performance within the Food and Beverage Team monitoring through regular reviews and appraisals escalating any concerns to the Management Team.
- Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.
- In conjunction with the Food and Beverage Manager review your own performance at reviews and annual appraisal. Be responsible for your development needs by using this job description to highlight areas where you may feel further training or support is required.
- To be multiskilled in other departments so that the business is able to meet customer demands by ensuring that all departments are operating to the maximum efficiency.
Customer
To be customer obsessed carrying out your duties to ensure that all customers have an exceptional level of service provided a value for money experience and want to return to the Casino.
- To be conversant with current promotions and products available (gaming and nongaming) to ensure the best customer experience.
- To proactively offer and provide a friendly accurate efficient and prompt service of food and beverages responding positively to all customer requests in accordance with the Companys Food and Beverage Service Cycles.
- To have an awareness of daily weekly and monthly targets and ensure that the Food and Beverage Team are working to achieve these.
- To actively promote the customer reward scheme.
- To uphold the companys commitment to the protection of young and vulnerable people in accordance with the companys responsible gambling policy and procedures.
Shareholder
- To be accountable for all handling of monies and electronic point of sale responsibilities.
- To have the required level of Product Knowledge of our Food & Beverage Offers.
- To have the required level of knowledge of all equipment within the Food and Beverage Department reporting any faults to the Management Team.
- To ensure that the replenishment of all stock is complete so that the customer always has the opportunity to access all available products.
- To support the Food and Beverage Manager to ensure compliance with all relevant legislation e.g. Licencing Weights and Measures etc. escalating any concerns to the Management Team.
- To ensure that the Department has accurately accounted for stocks spillages and wastages managing work quality and controls escalating any concerns to the Management Team.
- To comply with all regulatory provisions in respect of sanitation and food safety ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained.
- Promote an environment that encourages responsible drinking. A number of other responsibilities including Departmental and Company standards required training and compliance issues which are covered in detail in the Employee FactFile which should be read in conjunction with this job description.
Qualifications :
- Passion to deliver exceptional Customer Service
- Working knowledge of food and beverages within a similar environment.
- Leisure/Food and Beverage industry knowledge including legislation best practice current trends etc
- Experience of leading a team
- Knowledge of Company training (Service That Sells Perfect Serve etc.)
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
