Payments Specialist

Reporting to the Payments Manager the Payments Specialist will be responsible for constant optimisation of payment methods and other 3rd parties across all channels / platforms to maximize revenue and set a best in industry payments service.

The Payments Specialist will be analytical data driven and inquisitive; manipulating large volumes of transaction and customer data to understand payments behavior trends and issues.

Main Accountabilities and Responsibilities:

Track and analyze full life cycle users experience on deposit withdrawal request to ensure Rank maximizes its revenue.

Resolve operational payment issues quickly and efficiently whilst ensuring the best customer experience.

Periodic Payments KPI reporting delivered into Digital Leadership team. Review evaluate and provide recommendations to the Payments Manager for changes to policy and procedure within the department.

Maintaining the procedures for financial transaction processing for example withdrawal processing automation rules and realtime processing.

Reconciliation of financial transactions; including gateway deposit transactions to platform wallet credits reconciliation.

Deal with all requests for payment related data and analysis and work with Data Analyst to deliver in a timely manner.

Deputies for Payments Manager in meetings with tech teams and platform provider when required.

Supporting the wider Fraud and Payments teams with training mentoring and coaching junior team members on all things payments.

Appetite to become SME for operational payment questions.

Ensure all payment related process documentation and training material is current and regularly reviewed

Working to strict payments related goals and objectives.

Good knowledge of online payment methods.

Strong Microsoft Excel knowledge including use of Pivot Tables VLookups etc.

Ability to work with senior stakeholders and to lead changes within the department.

Management experience in working with other operational department

Qualifications :

Excellent analytical skills and attention to detail.

Ability to lead crossdepartment changesprocedures.

Ability to selfmanage and integrate into various existing team structures.

Exceptional prioritising and Multitasking skills.

Ability to trust own judgment and make logical recommendations.

Passionate with a natural desire for continuous improvement.

Good communicator both written and verbal.

Ability to meet strict deadlines

Additional Information :

Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.

Well also invest in your growth by providing development opportunities leadership training and cuttingedge industry certifications so you have the tools and resources to help you work win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview. 

Remote Work :

No

Employment Type :

Fulltime