Senior Support Representative two shifts

• Ensure compliance with service level agreements (SLAs) across various tasks and services to meet customer and business expectations.  
• Handle escalated issues that require more indepth analysis ensuring timely and effective resolution of complex cases.  
• Monitor department processes for compliance with internal policies and industry standards ensuring consistent and highquality performance.  
• Execute any other tasks as assigned by the direct supervisor contributing to the overall success of the department.  
• Conduct continuous quality checks on team performance processes and support activities ensuring high standards of service delivery.  
• Collect and provide constructive feedback to team members on performance while also gathering and delivering productrelated feedback to relevant stakeholders.  
• Oversee shift operations coordinate task allocation and support the team to ensure efficient workflow.  
• Ensure resource coverage for operational demands and resolving any shiftrelated challenges proactively.  
• Prepare and manage shift schedules adjusting to sudden changes to workload and workforce availability as needed. 

Qualifications :

• Minimum 3 years of customer support experience including 1 year of Senior or equivalent.  
• Previous experience in shift coordination or team leadership. 
• Fluency in written and spoken English (C1 level or above).  
• Hungarian language is an advantage
• 230 Characters Per Minute or more typing speed.  Blind typing is an advantage. 
• Ability to make confident and accountable decisions in critical situations. 
• Excellent multitasking skills with working on 2 monitors at the same time.  
• Excellent verbal and written communication skills with the ability to provide professional feedback and constructive guidance.  
• Previous sales communication and conflict deescalation experience is an advantage. 
• Selfconfident and sets high expectations towards themselves when it comes to the quality of their work. 
• Strong organizational skills with the ability to plan shifts and manage resources effectively to meet operational demands.  
• Capable of working in a dynamic environment adjusting to shifting priorities and unforeseen challenges.  
• Ability to learn quickly and be able to pass new knowledge to others with practical handson mentoring.  
• Strong knowledge of Microsoft Excel and Word advanced level is an advantage.  
• Strong userlevel Windows knowledge.  
• Previous experience in content moderation content tagging registration handling is a strong advantage. 

Additional Information :

• Work in a dynamic twoshift system (morning afternoon) that will adapt to the required resources and your availability
• Exceptional Salary Package
• Home Office opportunity
• An exceptional compensation package (All You Can Move sport pass a yearly 500.000 Huf /year cafeteria package) 
• Private health insurance for when you dont feel so great 
• The opportunity to see your work directly contribute to the success of the company 
• We want you to grow with us so we offer the opportunity to attend conferences technical workshops trainings and meetups along with certification possibilities 
• Company branded merchandise (goodies) 

Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills abilities and experience. We thrive to attract and hire a strong talented and diverse workforce prohibiting discrimination based on race color religious or political beliefs age nationality physical mental or developmental disability gender sexual orientation. 

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or allinclusive listing of duties and responsibilities. Contents are subject to change at managements discretion. 

NOTE: Byborg Enterprises SA does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited and such submissions will not be recognized for purposes of ownership of the candidate. 

We are in it for the long haul so your future is safe with us. 

Remote Work :

No

Employment Type :

Fulltime