Onsite Technician
Onsite Technician
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Job Description
Reporting directly to our EUC Service Manager this role will be based on customer premises and aid in the efficient delivery of an End Use Compute service conducting the following responsibilities:
- Customerfacing deskside support
- Ticket management
- Hardware management and maintenance
- Liaising with the remote support teams for detailed investigation and handson support
- Trend recognition and highlighting both service and technical issues before impact
Working in the Version 1 Delivery team ultimately gives you the opportunity to shape your career. Youll benefit from a career plan outlined by the EUC Service Manager and the Head of Modern Workplace with clear objectives.
Representing Version 1 on the front line this role is key to both validating the customers trust in our relationship and ensuring we deliver a consistently high level of service. You would be the face of Version 1.
This role will require SC and CTC level clearance so you must either hold clearance or be eligible to be cleared to be considered for the role
Qualifications :
We are looking for candidates who possess expertise in the following areas:
- Windows 10 11 operating system support
- Laptop imaging technologies including Autopilot
- Hardware troubleshooting and maintenance
- Network Administration
- O365 application support
- Azure AD administration
- Table and mobile device support
Supplementary Skills
- ServiceNow
- ITIL 4
- Flexible working approach
We are also looking for candidates with:
- Excellent communication both written and verbal
- The ability to balance customer focus with technical aptitude whilst remaining professional at all times
- Ability to follow and maintain process documentation
- Ability to work to tight timescales
- Experience of being onsite in a busy customer environment
All candidates must be eligible to for SC and CTC Clearance
Additional Information :
At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.
We also offer a range of techrelated benefits including an innovative Tech Scheme to help keep our team members uptodate with the latest technology.
We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Our employeedesigned Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.
PLUS many more exciting benefits drop us a note to find out more.
Ashley Smith Talent Acquisition Capability Partner
#LIAS1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
