drjobs Field Service Coordinator II

Field Service Coordinator II

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1 Vacancy
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Job Location drjobs

Brisbane, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Shift:  Monday Friday 7:00 AM PT 4:00 PM PT

Position Summary:

As a Field Service Coordinator for the North American field service team and Cutera customers you will serve as a crucial link between our field service engineers customers and internal teams in HQ.

In this multifaceted role you will coordinate field service engineers in the US and work closely with HQ technical support engineers field service engineers and customers for field service schedules part orders and shipping. Strong customer service skills are essential for success in this role along with strong organizational skills exceptional communication abilities and the ability to work collaboratively within a dynamic team.

Duties & Responsibilities:

  • Schedule and coordinate field service engineer visits to customer sites for the installation maintenance and repair of Cutera laser systems.
  • Act as the primary point of contact for customers providing them with timely updates on service appointments addressing inquiries or concerns and ensuring a high level of customer satisfaction.
  • Collaborate closely with field service engineers to ensure they have the necessary tools equipment and documentation required for their service visits.
  • Provide enduser tech support via help desk channels (this could consist of phone email Teams or web chat) and order the required parts and components for service visits.
  • Manage the packing and preparation of parts and equipment for field service appointments.
  • Utilize Salesforce and ERP system to open service cases create work orders and schedule service appointments.
  • Coordinate logistics related to field service operations such as equipment shipments returns and repairs.
  • Assist in developing and maintaining service schedules and resource allocation.
  • Provide administrative support for the field service team including data entry report generation and documentation management.
  • Collaborate with internal teams such as product development and logistics to ensure effective communication and resolution of customer issues.
  • Maintain a strong commitment to customer satisfaction by ensuring highquality service delivery and proactive problemsolving.
  • Contribute to the continuous improvement of service processes and procedures.
  • Other duties as required.

Qualifications :

Minimum Requirements and Qualifications:

  • Associate degree or equivalent work experience.
  • Minimum of 1 year of experience in dispatching customer support or field service coordination.
  • Minimum of 1 year of experience providing technical support and/or troubleshooting support.
  • Strong customer service skills with a focus on ensuring customer satisfaction.
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent communication and interpersonal skills.
  • Proficiency in using Salesforce and ERP systems for service management.
  • Ability to work effectively in a teamoriented environment.

Preferred Qualifications:

  • Bilingual or multilingual skills including Spanish French German etc.


Additional Information :

Compensation:

Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting. The actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience education and candidate residence if the position is remote or fieldbased.

Salary range:  $80000 $90000

All your information will be kept confidential according to EEO guidelines.

If you are ready to become part of our spectacular growing and FUN company then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary benefits ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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